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- Tasks: Welcome guests with warmth and ensure a smooth arrival and departure experience.
- Company: Join the prestigious Raffles London at The OWO, a symbol of luxury and heritage.
- Benefits: Enjoy competitive salary, 28 days holiday, and unique perks like life assurance and employee discounts.
- Why this job: Be part of a legendary hotel and create memorable experiences for guests every day.
- Qualifications: Must have a driving licence and experience in 5-star hospitality.
- Other info: Dynamic team environment with opportunities for personal growth and fun events.
The predicted salary is between 24000 - 36000 £ per year.
Raffles London at The OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO. Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met, exceeding the high standards required by the company. You will also support the Valet team with parking and retrieving cars.
Specifically as the Doorperson:
- Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and continuous feedback.
- Be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
- Assist with managing guest experience throughout the guest journey.
- Communicate with staff and guests in a friendly and professional manner.
- Build and develop good relationships.
- Manage time-sensitive targets.
- Confidently welcome and greet guests to Raffles standards, using name recognition whenever possible.
- Assist the luggage, valet parkers, concierge, and lobby staff to ensure smooth transitions for all guests and residents.
- Escort guests and luggage through the building, answering questions and queries in a confident and honest manner.
- Arrange taxi and pick-ups of guests and transfers of luggage in a detailed manner.
- Manual handling and lifting of guest items, ensuring great care is taken at every step.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
What are we looking for?
- Driving licence essential.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- Detail-oriented.
- Distinctive, professional, and warm personality.
Why join our Raffles team?
- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Length of service awards for every year of service.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Free dry cleaning for uniform and an allowance for personal items.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
- Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Doorperson - London employer: Raffles London at The OWO
Contact Detail:
Raffles London at The OWO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson - London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Raffles London at The OWO, its history, and the services it offers. This way, when you chat with guests, you can share interesting tidbits and make their experience even more memorable.
✨Tip Number 2
Practice your communication skills! Being a Doorperson means you'll be the first point of contact for guests. Work on being friendly and professional, and don’t forget to use name recognition to make guests feel special right from the start.
✨Tip Number 3
Show off your multitasking abilities! As a Doorperson, you’ll need to juggle various tasks while keeping a calm demeanour. Try role-playing scenarios with friends or family to get comfortable managing multiple requests at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Raffles family. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Doorperson - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Raffles brand.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in 5-star hotels or similar roles. We love seeing how your background aligns with what we’re looking for in a Doorperson!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that communicate your skills and experiences effectively. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Raffles family!
How to prepare for a job interview at Raffles London at The OWO
✨Know the Raffles Brand
Before your interview, take some time to research Raffles London and its values. Understand what makes this hotel unique and how it stands out in the luxury market. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Doorperson, effective communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to engage in friendly conversation and answer questions with poise. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
✨Highlight Your Experience
Be ready to discuss your previous experience in 5-star hotels or similar roles. Share specific examples of how you've gone above and beyond to surprise and delight guests. This will illustrate your commitment to exceptional service and your ability to handle the demands of a high-pressure environment.
✨Emphasise Teamwork and Adaptability
The role requires working closely with various departments, so be prepared to talk about your teamwork skills. Share instances where you've collaborated effectively with colleagues and adapted to changing situations. This will show that you can thrive in a dynamic environment like Raffles London.
