At a Glance
- Tasks: Serve guests with enthusiasm, ensuring a memorable dining experience at The Guards Bar.
- Company: Join the prestigious Raffles London, a symbol of luxury and heritage.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a dynamic team in a historic setting, creating unforgettable moments.
- Qualifications: Strong communication skills and a passion for delivering exceptional service.
The predicted salary is between 12 - 15 £ per hour.
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This Grade II* listed Edwardian building has been transformed with 120 rooms and suites, along with a collection of 85 exceptional branded residences. Within The OWO destination there are nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
This is a historic setting where guests are invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Scope Of Position
The Waiter will be responsible for the day-to-day service, working alongside waiters and bartenders supporting them during service with food pick up, table service, clearing tables, station refills, drink service. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. Responsible for maintaining the stations and the bar along with being the communication point between back of house and front of house. Supporting hostess and other team members when required and supply guest feedback and requests to management.
Responsibilities
- Knowledge of menu and all products served within the guards bar.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest with a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
- Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- Detail oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Not only will you be joining one of the world's best hotels, you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Waiter - The Guards Bar employer: Raffles Hotels & Resorts
Raffles Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises teamwork and guest satisfaction in the heart of Greater London. Employees benefit from extensive leave, professional development opportunities within Accor's prestigious brands, and the chance to thrive in an ultra-luxury environment that values excellence and innovation.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waiter - The Guards Bar
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Guards Bar and soak in the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your service skills! Whether it's serving drinks or explaining dishes, role-play with a friend or family member. This will help you feel more confident and ready to impress when you get that chance to shine.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or social media. They might share insider tips or even put in a good word for you. Plus, it’s a great way to learn more about the team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can showcase your enthusiasm for joining the Raffles team right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Waiter - The Guards Bar
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about providing top-notch service and creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the hospitality sector. Mention any previous roles where you’ve delivered exceptional service or worked in a fast-paced environment, as this will catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the Waiter position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Raffles and what we stand for!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at The Guards Bar. Being able to discuss the dishes confidently and explain them to guests will show that you’re serious about the role and ready to provide top-notch service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. This could be anything from handling a difficult situation to surprising a guest with a special request. Highlighting these moments will demonstrate your commitment to delivering exceptional service.
✨Practice Teamwork Scenarios
Since the role involves working closely with other staff, think of times when you’ve successfully collaborated with a team. Be ready to discuss how you communicate effectively and support your colleagues, especially in a fast-paced environment like a bar or restaurant.
✨Emphasise Your Flexibility
The job requires adaptability, so be prepared to talk about how you handle changing situations. Whether it’s adjusting to last-minute requests or managing multiple tasks at once, showing that you can stay calm under pressure will set you apart from other candidates.
