At a Glance
- Tasks: Lead and inspire the housekeeping team to maintain luxury standards.
- Company: Join Raffles London, a legendary brand with a rich history.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor outlets.
- Other info: Opportunities for growth and fun team events await you!
- Why this job: Be part of a vibrant team creating unforgettable guest experiences.
- Qualifications: Passion for service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Raffles Hotels & Resorts - The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles is the vibrant heart of its destination, curating culturally enriching, intellectually stimulating experiences while respecting local communities, heritage and the environment.
About Raffles London – Raffles London at The OWO on London’s Whitehall marries heritage and luxury in a Grade II* listed Edwardian building with 120 rooms, 85 branded residences, nine restaurants, three bars, a Guerlain spa, and a 600‑seat ballroom. Guests discover inspiring emotions and connections within these storied walls.
Scope of Position: Oversee and lead housekeeping duties within the Residential department. Guide and train Room Attendants, check cleanliness standards, maintain the highest standard across apartments, corridors, staircases and service areas, and act as an ambassador of Raffles values. Assist with hotel housekeeping when required.
Responsibilities:
- Provide day‑to‑day direction and task allocation for room attendants and house porters.
- Participate in or lead departmental meetings and training sessions.
- Liaise with other departments to ensure positive communication and offer support.
- Maintain effective communication with the housekeeping department and report issues to Senior/Head/Executive Housekeepers.
- Ensure smooth operation of the housekeeping team through effective teamwork.
- Report and follow up on maintenance faults and engineering issues via Knowcross.
- Interact warmly and professionally with guests, anticipating their needs.
- Be knowledgeable of all hotel services and outlets to respond to guest requests.
- Ensure compliance with Health & Safety, including reporting hazards and following fire, emergency and bomb procedures.
- Act with composure under pressure, encouraging and recognising staff creativity and innovation.
- Perform additional duties as required, including work in other departments or restaurants.
Qualifications:
Essential:
- Enthusiasm and commitment to delivering the best service and experiences.
- Proven ability to maintain high service levels under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time‑management skills with the ability to multi‑task while maintaining a professional appearance.
- Willingness to contribute to a 24h operational schedule when required.
Desirable:
- Previous housekeeping and supervisory experience.
- Experience in a luxury hotel environment with LQA, Forbes 5* or equivalent standards.
Employee Benefits:
- 28 days holiday (including bank holidays) plus 1 extra day for each year of service up to 5 years.
- Staff meals while on duty, free dry cleaning for uniform, and employer pension contribution of 3%.
- Enhanced sick pay, maternity, paternity and adoption pay, life assurance (1× salary).
- Employee assistance program with virtual GP and financial advice.
- Season ticket loans and cycle‑to‑work scheme.
- Colleague gifting for special occasions, paid days off for moving or charitable time, and internal learning & development programmes.
- Fun events such as team runs, pub quizzes and festive parties.
- Benefit card offering up to 30% discount at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Raffles Values:
- Respect: We treat everyone with fairness and dignity.
- Belonging: We celebrate differences and support each other.
- Integrity: We build trust through mutual respect and authenticity.
- Empowerment: We encourage initiative and create unforgettable experiences.
- Excellence: We cherish every opportunity to make people feel special.
Diversity & Inclusion: Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds.
About the Application Process: After applying, candidates will receive an email from AssessFirst to create a profile and complete a questionnaire. We aim to respond promptly; if no response within two weeks, applications are not successful at this time.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
