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- Tasks: Deliver exceptional evening cleaning service and maintain guest rooms to Raffles standards.
- Company: Join the luxurious Raffles London at The OWO, a historic and glamorous destination.
- Benefits: Competitive salary, 28 days holiday, life assurance, and fun team events.
- Other info: Opportunities for growth and development within a supportive and vibrant team.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Attention to detail, teamwork, and a passion for delivering top-notch service.
About Raffles London
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. A name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
Job Description – Room Attendant (Room Cleaner)
Scope of Position: To deliver evening service, ensure the cleaning, maintain guest rooms and corridors to Raffles standards. Ensure the turn down service is delivered in time and following guest preferences. Maintain cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience. Work closely with the night Porter to provide all necessary supplies and amenities to guest rooms, to maximize guest satisfaction by providing an intuitive service. Act as an ambassador of the Raffles Values during interactions with guests and colleagues.
Responsibilities
- Provide the turn down service in time and according to guest preferences.
- Support morning shift when arriving with cleaning.
- Maintain cleaning equipment in good working condition.
- Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
- Use the right cleaning chemicals on all surfaces as per standards and training given.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report equipment and light bulb damage promptly to supervisor or department manager for immediate action.
- Report lost and found property in rooms and adhere to Lost and Found policy.
- Perform all duties with care towards guests, ensuring upmost guest satisfaction.
- Respect guest privacy by being quiet and respectful in corridors and service area.
- Maintain a clean and efficient “5 Star” floor section in line with Raffles standards/LQA.
- Be part of the daily line-up departmental meeting.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Health & Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of persons and property within premises by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible hazards and conditions and either correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications – Essential
- Able to provide exceptional cleaning and service for guests with extreme attention to detail.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well-groomed.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Qualifications – Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years.
- Length of service awards for every year of service.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Free dry cleaning for uniform and an allowance for personal items.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice*
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Raffles Values
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Seniority Level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industry
Hospitality
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Part- Time Evening Room Attendant employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part- Time Evening Room Attendant
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might have connections in the hospitality industry. You never know who might have a lead on that perfect part-time evening room attendant role at Raffles London.
✨Tip Number 2
Get your game face on for interviews! Research Raffles London and its values so you can show off your enthusiasm and commitment to delivering top-notch service. Remember, they want someone who embodies their brand!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or in front of the mirror. Focus on showcasing your attention to detail and customer service skills, which are key for a room attendant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Raffles team. Don’t miss out on this opportunity!
We think you need these skills to ace Part- Time Evening Room Attendant
Some tips for your application 🫡
Show Your Attention to Detail: When you're writing your application, make sure to highlight your attention to detail. Mention any previous experience where you’ve had to maintain high standards, especially in cleaning or service roles. We love candidates who can demonstrate that they care about the little things!
Be Enthusiastic!: Let your passion for hospitality shine through in your application. Use positive language and express your commitment to providing exceptional service. We want to see that you’re excited about the opportunity to work with us at Raffles London!
Tailor Your Application: Make sure to customise your application to fit the role of Room Attendant. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Raffles Values
Before your interview, take some time to familiarise yourself with the Raffles Values: Be You, Be Kind, Be Happy, Be Confident, and Have Your Purpose. These values are at the heart of the company culture, and demonstrating how you embody them in your past experiences will show that you're a great fit for the team.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Prepare examples from your previous work where you went above and beyond to ensure cleanliness and guest satisfaction. This could be anything from noticing a small detail in a room setup to receiving positive feedback from guests.
✨Practice Your Communication Skills
Exceptional communication is key in hospitality. During the interview, practice clear and concise responses. You might even want to role-play common scenarios with a friend, such as how you'd handle a guest request or report an issue. This will help you feel more confident and articulate during the actual interview.
✨Be Ready to Discuss Teamwork
The job requires working closely with others, especially the night Porter. Think of specific instances where you've successfully collaborated with a team to achieve a goal. Highlighting your ability to work well with others will demonstrate that you can contribute positively to the Raffles environment.