Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the welcoming face of our luxury hotel, ensuring exceptional guest experiences overnight.
- Company: Join Raffles, a prestigious brand known for its outstanding service and family-like culture.
- Benefits: Enjoy staff meals, enhanced pay, life assurance, and discounts at Accor worldwide.
- Other info: Opportunities for growth and fun events await you in this vibrant team.
- Why this job: Make a real impact on guests' stays while working in a dynamic, fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Night Receptionists are the face of our Front Office operations overnight and will be instrumental in delivering on this promise to our guests. Holding a discerning eye towards providing exceptional operational standards at the front desk, this is a key role in the guest journey. You will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a personable, courteous and efficient manner towards working in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
Responsibilities
- To ensure that night reporting functions are carried out in an accurate and high degree of accuracy.
- To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
- Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the Front Office operation.
- Taking a proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
- Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiency and professionalism.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Well developed technical and computer skills.
- The ability to work full time during the overnight shift.
- An understanding and willingness to contribute to a 24h operational schedule when required, however this role will predominantly be on a full-time night basis.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems.
- A degree in Hospitality Management from an accredited educational institution.
- Highly desirable to have at least one years’ experience as a Receptionist or Night Receptionist within a luxury hotel environment.
- Ability to demonstrate previous experience in understanding the requirements for functioning within a high performing Team.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Night Receptionist employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the Night Receptionist role. Familiarise yourself with the job description and think about how your skills match up. This way, when you get that interview, you can show off just how perfect you are for the job!
✨Tip Number 2
Networking is key! Reach out to people in the hospitality industry, especially those who work at Raffles or similar luxury hotels. You never know who might have a lead or insider info that could help you land that dream job.
✨Tip Number 3
When you get an interview, be ready to showcase your customer service skills. Think of examples where you've gone above and beyond for guests or resolved complaints effectively. This will show you're not just a fit for the role, but a perfect match for the Raffles ethos.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Raffles. Good luck!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a friendly and engaging vibe to our night reception team. Remember, you're not just applying for a job; you're becoming part of our family!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for the fast-paced, ultra-luxury environment we pride ourselves on. Be specific about your achievements!
Be Professional Yet Approachable: While we appreciate a professional tone, don’t be afraid to be approachable in your writing. Use clear language and keep it friendly—this reflects the courteous manner we expect from our Night Receptionists when interacting with guests.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Company Culture
Before your interview, take some time to research Raffles and its values. Understanding their commitment to exceptional guest service will help you align your answers with their expectations. Show that you’re not just looking for a job, but that you genuinely want to be part of their family.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a complaint effectively. This role is all about providing a high level of service, so showcasing your ability to handle challenging situations with grace will set you apart.
✨Showcase Your Time Management Abilities
As a Night Receptionist, you'll need to juggle multiple tasks efficiently. Be ready to discuss how you prioritise tasks and manage your time, especially in a fast-paced environment. Consider sharing specific instances where your organisational skills made a difference.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the Front Office. This shows your interest in the role and helps you determine if it’s the right fit for you.