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- Tasks: Lead the overnight concierge desk and ensure a luxurious experience for residents.
- Company: Prestigious hotel group in Greater London with a focus on excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be part of a luxury environment and make a difference in residents' experiences.
- Qualifications: Strong leadership and customer service skills are essential.
- Other info: Join a dynamic team and enjoy a prestigious work atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious hotel group in Greater London is seeking a talented individual to lead and supervise the overnight residential concierge desk. This role involves overseeing concierge operations, ensuring a luxurious service experience for residents, and managing check in/out processes. Collaboration with various departments is essential to meet and exceed service expectations. Candidates should possess strong leadership and customer service skills to thrive in this prestigious environment.
Night Luxury Concierge for Residences employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Luxury Concierge for Residences
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've gone above and beyond for guests.
✨Tip Number 3
Research the hotel group! Knowing their values and what makes them stand out will help you tailor your approach. Mention specific services they offer and how you can enhance their luxurious experience.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Night Luxury Concierge. Plus, it shows you're serious about joining our team and ready to provide top-notch service.
We think you need these skills to ace Night Luxury Concierge for Residences
Some tips for your application 🫡
Show Off Your Leadership Skills: In your application, make sure to highlight any previous experience where you’ve led a team or managed operations. We want to see how you can bring that strong leadership vibe to our Night Luxury Concierge role!
Tailor Your Experience: Don’t just send a generic CV! Take the time to tailor your application to reflect the luxurious service experience we’re after. Share specific examples of how you've gone above and beyond in customer service.
Be Personable: We’re all about creating a warm and welcoming atmosphere. Let your personality shine through in your written application. A friendly tone can go a long way in showing us you’re the right fit for our prestigious environment.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Luxury Game
Before your interview, dive deep into what luxury service means in the hospitality industry. Familiarise yourself with the hotel group's values and their approach to customer service. This will help you demonstrate that you understand the expectations of a prestigious environment and can lead a team to deliver that level of service.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences in leadership roles. Think of specific examples where you successfully managed a team or resolved conflicts. Highlight how you can inspire and motivate others to provide exceptional service, as this is crucial for overseeing the overnight concierge desk.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Practice responses to potential challenges you might encounter during your shift, such as dealing with difficult residents or coordinating with other departments. This will show that you're proactive and ready for anything.
✨Emphasise Collaboration
Since collaboration with various departments is key, think about how you've worked with others in past roles. Be prepared to share examples of how you’ve successfully partnered with different teams to enhance the guest experience. This will illustrate your ability to work effectively within a larger organisation.
