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For Companies At a Glance
- Tasks: Join our team to provide exceptional guest services in a luxurious 5-star hotel.
- Company: Raffles London, a prestigious hotel in an iconic location.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and a passion for delivering top-notch service.
- Other info: Work in a vibrant environment with a focus on teamwork and excellence.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Company Description
The Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
Job Description
RESPONSIBILITIES
- To act as a team player, providing effective day to day communication with colleagues and guests.
- To ensure service areas/guest corridors and back of house stairs are kept clean and tidy at all times.
- To perform routine/spring cleaning, delivering a service to consistently meet and exceed guest expectations.
- To ensure all storage areas within department are maintained to a consistent high standard.
- To drive innovation, identify and resolve issues to improve housekeeping standards.
- To anticipate guest needs to exceed expectations and effectively manage difficult service situations.
- To adopt a “one team” approach with Floor Housekeepers and Room Attendants.
- To carry out room moves, furniture arrangements and set ups as requested.
- To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated.
- To take ownership of the master key, dect phone and device, following the sign in/out procedure.
- To ensure that House Porter equipment is safe to use, operated and stored correctly.
- To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion.
- To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper.
- To assist in implementation and monitoring of PPM of bedrooms and public areas.
- To assist with interviewing, hiring, induction & succession planning of House Porter team.
- To be flexible in your working hours in line with business requirements.
- To follow the lost property procedure.
- To work closely with the Head Linen Porter to meet business requirements and create an efficient workforce.
- To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure.
- To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards.
- To carry out regular floor walks of public areas.
- Additional responsibilities in absence of line manager or senior employee.
- To be flexible in your working hours, in-line with business requirements and evening shifts.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Leadership
- To be well groomed and wearing a clean uniform at all times.
- To ensure correct dress code & grooming of team members.
- To observe and train the House Porter team on DND policy when delivering guest work to rooms.
- To ensure that the House Porter team follow closed door policy at all times.
- To accept and distribute incoming deliveries according to SOP.
- To respond to guest requests in a timely manner according to LQA standards and The Raffles standards.
- To respect guest privacy by being quiet and respectful in the corridors and the service space.
- To monitor and evaluate the House Porter team performance through regular reviews.
- To use the chemicals according to the training / COSHH.
- To monitor House Porter team to ensure guests receive prompt, courteous and intuitive service.
QUALIFICATIONS, SKILLS & EXPERIENCE
- Essential
- Ability to communicate clearly and efficiently in English.
- Recent experience within 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- To provide exceptional service for the guests with attention to details.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented.
- An understanding of the luxury sector.
- A passion for hospitality.
Note: This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
Lux Floor Porter: 5-Star Hotel Guest Services employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lux Floor Porter: 5-Star Hotel Guest Services
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that coveted Floor Porter role.
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and embody the luxury service vibe. First impressions matter, especially in a 5-star environment like Raffles London.
✨Tip Number 3
Be ready to chat about your experiences! Prepare some stories that highlight your teamwork and problem-solving skills. The interviewers will want to see how you handle guest requests and work with your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Raffles team.
We think you need these skills to ace Lux Floor Porter: 5-Star Hotel Guest Services
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share any experiences that highlight your commitment to providing exceptional service, especially in a luxury setting.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with the responsibilities of a Lux Floor Porter at Raffles London. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Hotel Inside Out
Before your interview, do some research on Raffles London and its unique offerings. Familiarise yourself with their services, restaurants, and overall guest experience. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their high standards.
✨Showcase Your Team Spirit
As a Floor Porter, teamwork is crucial. Be ready to share examples of how you've successfully collaborated with colleagues in previous roles. Highlight your ability to communicate effectively and support your team, as this aligns perfectly with the 'one team' approach they value.
✨Demonstrate Attention to Detail
In the luxury hospitality sector, every detail matters. Prepare to discuss specific instances where your attention to detail made a difference in guest satisfaction. Whether it’s maintaining cleanliness or anticipating guest needs, showing that you understand the importance of these aspects will set you apart.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle various service situations, especially under pressure. Think of examples from your past experiences where you managed difficult requests or resolved issues effectively. This will demonstrate your problem-solving skills and commitment to exceptional service.