At a Glance
- Tasks: Recommend wines and enhance guest experiences with your expert knowledge.
- Company: Join a leading hospitality brand known for its vibrant culture.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at global outlets.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a dynamic team and elevate dining experiences with your passion for wine.
- Qualifications: Customer service experience and a flair for wine recommendations.
The predicted salary is between 25000 - 30000 £ per year.
As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent guest and member experience. A Sommelier will also be required to assist in achieving department targets. You will be responsible for performing your tasks to the highest standards.
Responsibilities
- Responsible for inventory of wines
- Provide professional and current knowledge of wines to guests
- Recommend wines to accompany relevant dishes
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Describe and up-sell wines to provide excellent customer experience
- Suggest wines to accompany new menus in line with financial budget
- Ensure accurate billing
- Additional responsibilities in absence of line manager or senior employee
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned
Leadership
- Ensure that revenue targets are met as set out in the annual budget
- Continually review and identify with your manager areas to increase revenue
- Ensure continued awareness and understanding of the industry and local markets
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and BOMB procedures
- Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Qualifications
- Excellent leadership skills where a positive environment culture is created by strong values
- Creative
- Compassionate
- Intuitive & masterful
- Nurturing & supportive
- Open minded
- Previous experience in a customer service role in the hotel/leisure/retail sector
- Good grooming standards
- Excellent communication skills
- Passion and commitment to delivering exceptional levels of guest service
- Previous relevant experience as a Sommelier
Benefits
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days)
- Staff meals whilst on duty
- Free dry cleaning for uniform
- Employer pension contribution of 3%
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets
- Worldwide development opportunities across Accor’s extensive brand portfolio
Sommelier in London employer: Raffles Hotels & Resorts
As a Sommelier at our esteemed establishment, you will thrive in a vibrant work culture that prioritises exceptional guest experiences and employee well-being. With generous benefits such as 28 days of holiday, enhanced sick pay, and opportunities for personal and professional growth within Accor's global network, we are committed to nurturing your career while ensuring a supportive and enjoyable workplace. Join us to be part of a team that celebrates creativity, compassion, and a passion for outstanding service.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sommelier in London
✨Tip Number 1
Network like a pro! Attend wine tastings, industry events, or even local meet-ups. The more people you know in the business, the better your chances of landing that Sommelier gig.
✨Tip Number 2
Show off your wine knowledge! When you get the chance to chat with potential employers, be ready to discuss your favourite wines and pairings. This will demonstrate your passion and expertise.
✨Tip Number 3
Don’t just apply anywhere; focus on places that align with your values and style. Check out our website for openings that suit you best, and tailor your approach to each venue.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sommelier in London
Some tips for your application 🫡
Show Your Passion for Wine:When writing your application, let your love for wine shine through! Share any personal experiences or knowledge you have about wines that could impress us. We want to see your enthusiasm for the role!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your previous experience in customer service and how it relates to being a Sommelier. We appreciate when candidates take the time to connect their skills with what we’re looking for.
Be Professional Yet Approachable:While we want to see your personality, remember to keep your tone professional. Use clear language and avoid jargon unless it’s relevant to the wine industry. We’re looking for someone who can communicate effectively with our guests!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know Your Wines
Make sure you brush up on your wine knowledge before the interview. Be prepared to discuss different types of wines, their regions, and how they pair with various dishes. This will show your passion for the role and your commitment to providing an excellent guest experience.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with guests, think of examples from your past experiences where you provided exceptional customer service. Highlight how you handled inquiries or resolved issues, as this will demonstrate your ability to create a positive environment.
✨Understand the Business Side
Familiarise yourself with the financial aspects of being a Sommelier, such as inventory management and revenue targets. Being able to discuss how you can contribute to achieving these goals will impress your interviewers and show that you’re not just about the wine.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the wine selection process, training opportunities, or how the team collaborates to meet targets. It shows your genuine interest in the position and helps you assess if the company is the right fit for you.
