At a Glance
- Tasks: Deliver exceptional service and enhance guest experiences in a luxury bar setting.
- Company: Join the prestigious Raffles London, known for luxury and glamour.
- Benefits: Enjoy 28 days holiday, competitive pay, and a vibrant work environment.
- Other info: Opportunities for growth in a dynamic, historic venue.
- Why this job: Be part of a legendary team creating unforgettable moments for guests.
- Qualifications: Strong communication skills and a passion for delivering top-notch service.
The predicted salary is between 25000 - 30000 € per year.
Come and join us in bringing the Raffles experience to London. The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much‑storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
The Senior Waiter will be responsible for day‑to‑day service, working alongside waiters and bartenders, supporting them during service with food pick up, table service, clearing tables, station refills, drink service. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. Maintain the stations and the bar, act as the communication point between back‑of‑house and front‑of‑house, support hostess and other team members when required, supply guest feedback and requests to management.
Responsibilities
- Knowledge of menu and all products served within the Guards Bar.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest with a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Responsible for serving food orders and removing used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure safety of the persons and property of all within the premises by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible hazards and conditions and either correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
- Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- To be detail oriented and to work within a team.
- Flexibility to respond to a range of different work situations.
- Works well within a team environment.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Please note that this position will involve an element of pulling, lifting, pushing and/or manual handling. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
Why Join the Raffles Team
Not only will you be joining one of the world’s best hotels you will also receive great benefits including: 28 days holiday including...
Senior Waiter - The Guards Bar in London employer: Raffles Hotels & Resorts
Joining Raffles London at The OWO means becoming part of a prestigious team dedicated to delivering exceptional service in a luxurious setting. With a strong emphasis on employee growth, a supportive work culture, and competitive benefits including 28 days of holiday, you will thrive in an environment that values your contributions and encourages professional development. Experience the unique advantage of working in one of London's most historic locations, where every day offers the opportunity to create memorable experiences for our guests.
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Waiter - The Guards Bar in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Guards Bar and soak in the atmosphere. Familiarise yourself with the menu and the vibe. This will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Practice your service skills! Whether it’s carrying plates or pouring drinks, show off your expertise. You could even role-play with a mate to nail those customer interactions. Remember, it’s all about delivering that top-notch experience!
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn. They can give you insider tips about the team and the culture at Raffles. Plus, a friendly face can make all the difference when you walk through the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join the Raffles family!
We think you need these skills to ace Senior Waiter - The Guards Bar in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can surprise and delight our guests, so share any relevant experiences that highlight your commitment to top-notch service.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Tailor Your Application:Take the time to customise your application for the Senior Waiter position. Highlight your experience in luxury environments and your ability to work under pressure. We love seeing candidates who understand our brand and values!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Raffles family.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and all products served at The Guards Bar. Being able to discuss dishes confidently will show your enthusiasm and commitment to providing top-notch service.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlighting specific instances where you surprised and delighted customers will demonstrate your ability to deliver exceptional service under pressure.
✨Communicate Clearly
Practice your communication skills, as clear and efficient communication is key in this role. You might want to role-play common scenarios with a friend to ensure you can articulate your thoughts well during the interview.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work within a team and adapt to different situations. Share stories that illustrate your flexibility and ability to support colleagues, as this is crucial in a fast-paced environment like The Guards Bar.
