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- Tasks: Coordinate group bookings and ensure exceptional service for clients at a luxury hotel.
- Company: Join the prestigious Raffles London, known for its glamour and rich heritage.
- Benefits: Enjoy 28 days holiday, competitive pay, and a vibrant work environment.
- Other info: Opportunity to grow in a dynamic luxury hospitality environment.
- Why this job: Be part of a team that creates unforgettable experiences in a stunning setting.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations, with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Responsibilities
- To prepare, distribute, and manage group proposals, contracts, amendments, and confirmations in line with brand standards and legal requirements.
- To coordinate group room blocks, rate loading, billing instructions, deposits, and concessions within the PMS and sales systems.
- To assist with responding to group enquiries, RFPs, and proposals in a timely, professional, and brand-aligned manner.
- To provide elevated and personalised service to group clients, ensuring accuracy, responsiveness, and attention to detail at all times.
- To clearly communicate group details to clients, including rooming lists, cut-off dates, deposits, and billing arrangements.
- To support and assist with site inspections, familiarisation trips, and client visits as required.
- To liaise closely with Operations, Front Office, Revenue Management, Reservations, Events, and Finance to ensure flawless group execution.
- To distribute detailed group resumes and updates to all relevant departments ahead of group arrivals.
- To maintain accurate and up-to-date records within CRM and sales systems such as Delphi, Opera, Salesforce, or similar platforms.
- To generate sales reports, forecasts, and pace reports for management review as required.
- To track deposits, payments, and contract compliance in coordination with the Finance Department.
- To uphold luxury brand standards, confidentiality, and professional presentation in all communications and interactions.
- To represent the hotel with poise, discretion, and a luxury service mindset at all times.
- To carry out any other reasonable request as directed by Management.
Benefits and Why Join
28 days holiday including
Sales Co-ordinator - Groups in London employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-ordinator - Groups in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Raffles and its unique offerings. Show us you understand the brand's values and how you can contribute to creating extraordinary experiences for guests.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the responsibilities of a Sales Co-ordinator. Highlight your attention to detail and ability to manage multiple tasks seamlessly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Raffles family.
We think you need these skills to ace Sales Co-ordinator - Groups in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury and exceptional service shine through. We want to see how you connect with the Raffles brand and what makes you excited about being part of our team.
Be Detail-Oriented: As a Sales Co-ordinator, attention to detail is key. Make sure your application is free from typos and clearly structured. We appreciate clarity and professionalism in all communications, so reflect that in your written application.
Tailor Your Experience: Highlight your relevant experience in managing group proposals and client interactions. We’re looking for specific examples that demonstrate your ability to provide elevated service and coordinate effectively across departments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Raffles London.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know Your Raffles
Before the interview, dive deep into the Raffles brand. Understand its history, values, and what makes it stand out in the luxury hospitality sector. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Coordination Skills
As a Sales Co-ordinator, you'll need to demonstrate your ability to manage multiple tasks seamlessly. Prepare examples from your past experiences where you've successfully coordinated projects or events, highlighting your attention to detail and organisational skills.
✨Practice Your Communication
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like responding to group enquiries or discussing proposals, to showcase your professionalism and brand alignment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for managing group bookings, or how they uphold luxury service standards. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.