At a Glance
- Tasks: Lead and inspire the housekeeping team to maintain top-notch cleanliness and service standards.
- Company: Join the legendary Raffles Hotels & Resorts, a brand rich in history and luxury.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor outlets worldwide.
- Other info: Opportunities for growth and development within a diverse and inclusive workplace.
- Why this job: Be part of a vibrant team creating unforgettable experiences for guests in a stunning environment.
- Qualifications: Passion for service, strong communication skills, and ability to thrive under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Raffles Hotels & Resorts is a legendary brand, steeped in history and loved by generations past, present and future. Raffles is the vibrant heart of its destination, curating culturally enriching, intellectually stimulating experiences while respecting local communities, heritage and the environment.
About Raffles London – Raffles London at The OWO on London’s Whitehall marries heritage and luxury in a Grade II* listed Edwardian building with 120 rooms, 85 branded residences, nine restaurants, three bars, a Guerlain spa, and a 600‑seat ballroom. Guests discover inspiring emotions and connections within these storied walls.
Scope of Position: Oversee and lead housekeeping duties within the Residential department. Guide and train Room Attendants, check cleanliness standards, maintain the highest standard across apartments, corridors, staircases and service areas, and act as an ambassador of Raffles values. Assist with hotel housekeeping when required.
Responsibilities
- Provide day‑to‑day direction and task allocation for room attendants and house porters.
- Participate in or lead departmental meetings and training sessions.
- Liaise with other departments to ensure positive communication and offer support.
- Maintain effective communication with the housekeeping department and report issues to Senior/Head/Executive Housekeepers.
- Ensure smooth operation of the housekeeping team through effective teamwork.
- Report and follow up on maintenance faults and engineering issues via Knowcross.
- Interact warmly and professionally with guests, anticipating their needs.
- Be knowledgeable of all hotel services and outlets to respond to guest requests.
- Ensure compliance with Health & Safety, including reporting hazards and following fire, emergency and bomb procedures.
- Act with composure under pressure, encouraging and recognising staff creativity and innovation.
- Perform additional duties as required, including work in other departments or restaurants.
Qualifications
Essential
- Enthusiasm and commitment to delivering the best service and experiences.
- Proven ability to maintain high service levels under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time‑management skills with the ability to multi‑task while maintaining a professional appearance.
- Willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous housekeeping and supervisory experience.
- Experience in a luxury hotel environment with LQA, Forbes 5* or equivalent standards.
Employee Benefits
- 28 days holiday (including bank holidays) plus 1 extra day for each year of service up to 5 years.
- Staff meals while on duty, free dry cleaning for uniform, and employer pension contribution of 3%.
- Enhanced sick pay, maternity, paternity and adoption pay, life assurance (1× salary).
- Employee assistance program with virtual GP and financial advice.
- Season ticket loans and cycle‑to‑work scheme.
- Colleague gifting for special occasions, paid days off for moving or charitable time, and internal learning & development programmes.
- Fun events such as team runs, pub quizzes and festive parties.
- Benefit card offering up to 30% discount at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Raffles Values
- Respect: We treat everyone with fairness and dignity.
- Belonging: We celebrate differences and support each other.
- Integrity: We build trust through mutual respect and authenticity.
- Empowerment: We encourage initiative and create unforgettable experiences.
- Excellence: We cherish every opportunity to make people feel special.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds.
About the Application Process
After applying, candidates will receive an email from AssessFirst to create a profile and complete a questionnaire. We aim to respond promptly; if no response within two weeks, applications are not successful at this time.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Housekeeping Floor Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles Hotels & Resorts
Don't be shy about reaching out to Raffles Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residential Housekeeping Floor Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
