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- Tasks: Build meaningful relationships with guests and provide exceptional service in a luxury environment.
- Company: Join the iconic Raffles London at the OWO, a symbol of luxury and adventure.
- Benefits: Enjoy 28 days holiday, competitive pay, and a vibrant work culture.
- Other info: Dynamic role with opportunities to grow in a prestigious hotel setting.
- Why this job: Be part of a legendary team creating unforgettable experiences for guests.
- Qualifications: Confident, passionate about guest service, and excellent communication skills required.
The predicted salary is between 25000 - 30000 ÂŁ per year.
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at the OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations, with fine dining, lively bars, the latest wellness and beauty therapies, luxurious suites and rooms, and versatile ballroom and event space. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests now discover new inspiration. At Raffles, you arrive as a guest, leave as a friend, and return as family.
An exceptional opportunity for a Raffles Ambassador to join Raffles London at the OWO. Reporting to the Front Office Manager, you will ensure a guest‑centred focus and support a collaborative front‑office environment. The role requires a confident, courteous, warm manner and a strong willingness to work in a fast‑paced, ultra‑luxury setting while meeting elevated expectations. The position is primarily based in the Grand Lobby.
- Build meaningful relationships with guests and create a sense of place in the Grand Lobby.
- Understand team goals and SOPs, delivering shared objectives in a team‑based environment.
- Provide professional, courteous service upholding LQA and Forbes standards.
- Proactively resolve guest complaints, inquiries or concerns efficiently and determine when escalation is needed.
- Follow up on guest requests, ensuring problems are resolved and expectations exceeded.
- Maintain organisational skills for daily tasks and deliver them with high efficiency and professionalism.
- Take on additional responsibilities in absence of the line manager or Front Office Manager.
- Perform duties required across departments as assigned.
Qualifications:
- Confident approach to building new relationships with guests.
- Genuine, captivating personality with a true passion for guest service.
- Willingness and eagerness to contribute to pre‑opening standards and objectives in line with the broader Raffles vision.
- Proven track record providing high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Well‑developed technical and computer skills.
- Understanding and willingness to contribute to a 24‑hour operational schedule when required; this role will not include night coverage as standard.
Why join our Raffles team? Great benefits include 28 days holiday.
Raffles Ambassador in London employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Raffles Ambassador in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Raffles London. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential colleagues or managers, let your genuine passion for guest service shine through. Remember, they’re looking for someone who fits into their luxury vibe.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment like Raffles, you might face tricky situations. Think of examples from your past where you’ve handled challenges with grace and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Raffles family.
We think you need these skills to ace Raffles Ambassador in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your genuine and captivating personality shine through. We want to see the real you, so don’t be afraid to express your passion for guest service and how it aligns with our Raffles vision.
Tailor Your Application: Make sure to tailor your application specifically for the Raffles Ambassador role. Highlight your experience in providing high levels of service under pressure and how you’ve built meaningful relationships with guests in the past.
Be Professional Yet Warm: Remember, we’re looking for a confident and courteous approach. Use a warm tone in your writing that reflects the ultra-luxury setting we pride ourselves on, while maintaining professionalism throughout your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exceptional opportunity at Raffles London at the OWO.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Raffles Story
Before your interview, dive deep into the history and values of Raffles. Understand what makes this brand synonymous with luxury and how it creates memorable experiences for guests. This knowledge will not only impress your interviewers but also help you align your answers with the company’s ethos.
✨Showcase Your Guest-Centric Approach
As a Raffles Ambassador, your focus will be on guest service. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction. Highlight your ability to build relationships and resolve issues proactively, as this is key in a fast-paced, luxury environment.
✨Demonstrate Team Spirit
This role requires collaboration with various departments. Be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you contributed to team goals or helped create a positive work atmosphere, showcasing your willingness to support your colleagues.
✨Dress to Impress
First impressions matter, especially in a luxury setting like Raffles. Dress professionally and ensure your appearance is immaculate. This reflects your understanding of the brand's standards and your commitment to maintaining a polished image, which is crucial for a role in the Grand Lobby.