At a Glance
- Tasks: Deliver evening service and maintain guest rooms to 5-star standards.
- Company: Join the prestigious Raffles team known for exceptional service.
- Benefits: Competitive salary, generous holiday, and fun team events.
- Other info: Opportunities for growth and development within a global brand.
- Why this job: Be part of a luxury experience and make guests feel special.
- Qualifications: Attention to detail and a passion for outstanding service.
The predicted salary is between 12 - 15 £ per hour.
To deliver evening service, ensure the cleaning, to maintain guest rooms and corridors up to The Raffles standards. Ensure the turn down service is delivered in time and following the guest preferences. Maintaining cleaning equipment and storage rooms to ensure an outstanding 5 star environment and seamless guest experience. To work closely with the night Porter to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.
Responsibilities
- Provide the turn down service in time and according to the guest preferences.
- To support morning shift when arrival with the cleaning.
- Maintain cleaning equipment in good working condition.
- Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
- Using the right cleaning chemicals on all surfaces as per standards and training given.
- Ensure service area is well stocked with necessary products and cleaned always.
- Report any issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action.
- Report any lost property found in the rooms and adhere to Lost and Found policy.
- Perform all duties with care towards our guests always ensuring utmost guest satisfaction.
- Respect guest privacy by being quiet and respectful in the corridors and the service area.
- Maintain a clean and efficient “5 Star” floor section in line with Raffles standards/LQA.
- Be part of the daily line‑up departmental meeting.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Essential Qualifications
- Able to provide exceptional cleaning and service for the guests with extreme attention to details.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well‑groomed.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable Qualifications
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Length of service awards for every year of service.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Free dry cleaning for uniform and an allowance for personal items.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Part- Time Evening Room Attendant in London employer: Raffles Hotels & Resorts
At Raffles, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our Part-Time Evening Room Attendant role not only provides competitive benefits such as enhanced sick pay and generous holiday allowances but also fosters personal growth through tailored learning programmes and global opportunities within the Accor brand portfolio. Join us in creating memorable experiences for our guests while enjoying a supportive environment that celebrates your contributions.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part- Time Evening Room Attendant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Raffles' values and how they align with your own. This will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your attention to detail and customer service skills, which are key for this role.
✨Tip Number 3
Dress to impress! Make sure you look professional and well-groomed for your interview. First impressions matter, especially in a luxury hotel environment like Raffles, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part- Time Evening Room Attendant in London
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're writing your application, make sure to highlight your attention to detail. We want to see how you can maintain those 5-star standards in everything you do, from cleaning to guest interactions.
Emphasise Teamwork:Since you'll be working closely with the night Porter and other team members, it's important to showcase your ability to work well in a team. Share examples of how you've collaborated with others to achieve great results.
Communicate Clearly:Exceptional communication skills are key for this role. Make sure your application is clear and concise, and don’t hesitate to demonstrate your customer service experience. We love candidates who can express themselves well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Raffles!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Raffles Standards
Before your interview, make sure you understand what The Raffles standards are all about. Familiarise yourself with their commitment to exceptional service and cleanliness. This will help you demonstrate that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is key. Prepare examples from your past experiences where you’ve gone above and beyond in cleaning or guest service. This will show that you can maintain the high standards expected in a luxury hotel environment.
✨Communicate Your Team Spirit
This role requires working closely with others, especially the night Porter. Be ready to discuss how you’ve successfully collaborated with colleagues in the past. Highlight your ability to support team members and contribute positively to the work environment.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with a guest's special requests or managing time during busy periods. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and commitment to guest satisfaction.
