At a Glance
- Tasks: Be the welcoming face of our luxury hotel during the night shift, ensuring exceptional guest experiences.
- Company: Join a prestigious hotel brand known for its commitment to excellence and guest satisfaction.
- Benefits: Enjoy staff meals, enhanced pay, and discounts at Accor worldwide.
- Other info: Opportunities for career growth and fun events await you!
- Why this job: Make a real impact on guests' nights while developing your hospitality skills in a vibrant team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Night Receptionists are the face of our Front Office operations overnight and will be instrumental in delivering on this promise to our guests. Holding a discerning eye towards providing exceptional operational standards at the front desk, this is a key role in the guest journey. You will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a personable, courteous and efficient manner towards working in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Responsibilities- Operation
- To ensure that night reporting functions are carried out in an accurate and to a high degree of accuracy.
- To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
- Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the Front Office operation.
- Taking a proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
- Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiency and professionalism.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
- Essential
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- Well developed technical and computer skills.
- The ability to work full time during the overnight shift.
- An understanding and willingness to contribute to a 24h operational schedule when required, however this role will predominantly be on a full-time night basis.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Desirable
- Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems.
- A degree in Hospitality Management from an accredited educational institution.
- Highly desirable to have at least one years’ experience as a Receptionist or Night Receptionist within a luxury hotel environment.
- Ability to demonstrate previous experience in understanding the requirements for functioning within a high performing Team.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Night Receptionist in London employer: Raffles Hotels & Resorts
At Raffles, we pride ourselves on creating a supportive and engaging work environment that values each team member's contribution. As a Night Receptionist, you will enjoy a range of benefits including enhanced sick pay, life assurance, and opportunities for personal development within our prestigious hotel group. Our commitment to employee well-being is reflected in our fun-filled events and the chance to grow your career across Accor's extensive brand portfolio, making Raffles an exceptional place to work.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, consider role-playing common guest scenarios with a friend. This will help you feel more confident and prepared for any situation that comes your way.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with OPERA PMS and other relevant systems. If you can demonstrate your knowledge during an interview, it’ll show you’re ready to hit the ground running in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring a personable and courteous manner to the role. Remember, you're applying for a position where guest interaction is key, so make sure your enthusiasm comes across.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for this night receptionist position, especially if you've worked in a luxury environment before!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Raffles.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Raffles and its values. Understand their commitment to exceptional service and how they create a guest-centred experience. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to resolve issues or enhance a guest's stay. Highlight your ability to remain calm under pressure and your proactive approach to problem-solving.
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to discuss how you contribute to a team environment. Share instances where you've collaborated effectively with colleagues to achieve common goals, especially in high-pressure situations. This will show that you can thrive in a supportive and engaging atmosphere.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as a guest complaint or an emergency. Practising these scenarios will help you articulate your thought process and demonstrate your readiness for the challenges of the role.
