At a Glance
- Tasks: Lead and manage the housekeeping team to ensure exceptional guest experiences.
- Company: Join the legendary Raffles brand, known for luxury and rich history.
- Benefits: Enjoy 28 days holiday, staff meals, and a range of employee perks.
- Other info: Opportunities for growth and development within a supportive team culture.
- Why this job: Be part of a vibrant team in a prestigious hotel environment.
- Qualifications: Passion for service, strong communication skills, and previous housekeeping experience preferred.
The predicted salary is between 28350 - 34650 £ per year.
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Company Description
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles London
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.
Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
To take responsibility in managing and leading the entire housekeeping and laundry departments.
Overseeing stock control budgeting and personnel.
To support housekeeping team alongside to provide consistently outstanding guest service, the highest standards of cleanliness and a motivated and intuitive workforce.
To act as an ambassador Raffles London with guest, suppliers and colleagues and work closely with the Housekeeping Trainer to identify training needs and meet basic The Raffles London training deadlines.
Responsibilities
- Operation
- To oversee department budgets, ordering, stock control and administration.
- Take a leading role in recruitment, onboarding and developing all housekeeping staff.
- To arrange weekly quality walk about with Contract Cleaners in Public Areas of the Hotel and the Residence.
- To spot check the Floor Housekeepers according to LQA / Raffles London Standards and record the scores and when necessary, provide with necessary training.
- To ensure weekly and monthly reports are sent out to relevant parties including agencies for temporary staff.
- To ensure rotas are posted and timesheets are closed within the deadlines
- To manage room set ups in line with guest requirements ensuring attention to detail and a presentable room layout has been achieved by the Floor Housekeepers
- To ensure the lost property procedure is adhered to, in line with security standards and returned appropriately.
- To conduct daily quality audit via Unifocus through the Hotel and the Residence.
- To ensure that the Housekeeping Team adheres to the Raffles London grooming standards.
- To ensure the wellbeing of our team and highlight any concerns to management.
- To be actively involved in mentoring, one on ones and appraisals.
- To work with the Office Coordinator in the morning/evening to organise specific cleaning in the Public area.
- To support the floor housekeeping team with any specific set up for Vip arrival or Press Junket and plan the manpower accordingly.
- To support the Assistant Housekeeper, with VIP arrivals and stayovers checks.
- To organise and contribute at the monthly department meeting and line up meetings.
- To prepare in Adaco the weekly order for the Housekeeping department.
- To lead and support the Head Porter, ensuring that the weekly ordering process is in-line with forecast.
- To ensure the stock takes are done in an orderly manner and to ensure correct stock levels in housekeeping stores i. e.: cleaning supplies/guest amenities, guest requests items, linen & bedding.
- To report and follow up with the Maintenance team any issue in the Public areas and rooms in the Hotel.
- Follow up on Out of Order and Out of Service rooms.
- Additional responsibilities in absence of line manager or senior employees.
- Perform other duties as required or assigned including working in a different department or restaurant, than usually assigned.
- Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous housekeeping and supervision experience.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Additional Information
Why join our Raffles team?
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Respect
We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
Belonging
We celebrate our differences. We support each other and we always stand together.
Integrity
We build trust through mutual respect and being authentic.
Empowerment
We have the authority to take initiative and anticipate moments to create unforgettable experiences.
Excellence
We make genuine connections and we cherish every opportunity to make the people around us feel special.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
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Deputy Executive Housekeeper in London employer: Raffles Hotels & Resorts
Raffles London at The OWO offers an exceptional work environment where history meets luxury, providing employees with a unique opportunity to be part of a legendary brand. With a strong focus on employee well-being, Raffles offers generous benefits including 28 days of holiday, enhanced sick pay, and tailored development programmes, all within a vibrant and inclusive culture that celebrates diversity and fosters personal growth. Join us to not only deliver outstanding service but also to grow your career in one of the world's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Executive Housekeeper in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles Hotels & Resorts
Don't be shy about reaching out to Raffles Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Executive Housekeeper in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
