At a Glance
- Tasks: Support chefs during service, deliver food, and ensure a tidy dining experience.
- Company: Join The Drawing Room, a luxury hotel known for exceptional service.
- Benefits: 28 days holiday, staff meals, free uniform dry cleaning, and more perks.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Clear communication, enthusiasm for service, and ability to work under pressure.
The predicted salary is between 22000 - 25000 £ per year.
The Commis Waiter will work alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. The role also includes polishing and maintenance of glassware and crockery, keeping a neat and tidy back-of-house area, ensuring clean plates and flatware for each table, and supporting the barista and hosts when required.
Responsibilities
- Knowledge of menu and all products served within the drawing room.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist staff with table setting by fetching and placing appropriate tableware, utensils and napkins.
- Explain the dishes to the guest with knowledge and professionalism.
- Check in with customers and take additional orders or refill water as needed.
- Serve food orders and remove used dishes and utensils.
- Ensure food is served according to safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Perform additional duties as required or assigned, including working in a different department or restaurant.
Health and Safety
- Report and rectify all potential and real hazards immediately.
- Be conversant with all departmental fire, emergency and bomb procedures.
- Ensure the safety of persons and property within premises by adhering to laws, statutes and ordinances.
- Encourage general awareness of health and safety in relation to all tasks.
Qualifications
- Ability to communicate clearly and efficiently in English.
- Enthusiasm and commitment to delivering the best service and experiences possible.
- Proven ability to surprise and delight guests.
- Detail oriented and able to work within a team.
- Flexible to respond to a range of different work situations.
- Works well within a team environment.
- Ability to provide high levels of service under pressure.
- Strong time management skills with ability to multi-task while maintaining an immaculate appearance.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- 28 days holiday including bank holidays (plus one day extra for every year of service up to 5 years).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life assurance 1× salary.
- Employee assistance programme with virtual GP and financial advice.
- Season ticket loans and cycle-to-work scheme.
- Colleague gifting.
- Paid days off to move house or give back time to a charity.
- Internal learning and development programmes.
- Fun-filled events.
- Employee benefit card offering discounted rates at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s brand portfolio.
Commis Waiter - The Drawing Room in London employer: Raffles Hotels & Resorts
At The Drawing Room, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence in service. Our commitment to employee growth is evident through our internal learning programmes and worldwide development opportunities within the Accor brand portfolio. With generous benefits such as enhanced sick pay, staff meals, and a supportive environment, we ensure that our team members thrive both personally and professionally in a luxury hotel setting.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commis Waiter - The Drawing Room in London
✨Tip Number 1
Get to know the menu inside out! When you walk into an interview, being able to chat confidently about the dishes and drinks shows you're genuinely interested in the role. Plus, it’ll help you stand out as someone who’s ready to deliver top-notch service.
✨Tip Number 2
Practice your communication skills! Whether it's explaining a dish or chatting with customers, being clear and engaging is key. Try role-playing with friends or family to get comfortable with the kind of interactions you'll have on the job.
✨Tip Number 3
Show off your teamwork spirit! In a busy restaurant, working well with others is crucial. Share examples from past experiences where you’ve collaborated effectively, and don’t forget to highlight your flexibility in adapting to different situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – hit that apply button and show us what you've got!
We think you need these skills to ace Commis Waiter - The Drawing Room in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for delivering top-notch service shine through. We want to see that you're excited about the role and ready to surprise and delight our guests!
Know the Menu:Make sure to mention your familiarity with the menu and your ability to explain dishes clearly. This shows us that you’re not just applying for any job, but that you’re genuinely interested in what we serve at The Drawing Room.
Highlight Teamwork Skills:Since this role involves working closely with both Front of House and Back of House staff, emphasise your teamwork experience. We love candidates who can collaborate effectively and keep the service running smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and all the products served at The Drawing Room. This will not only impress the interviewers but also show your enthusiasm for the role. Practice explaining a few dishes as if you were serving them to a guest.
✨Demonstrate Your Team Spirit
The role requires working closely with both Front of House and Back of House staff. Be ready to share examples of how you've successfully collaborated in a team environment. Highlight any experiences where you’ve supported colleagues during busy service times.
✨Showcase Your Customer Service Skills
Prepare to discuss how you can surprise and delight guests. Think of specific instances where you went above and beyond for a customer. This will help convey your commitment to delivering exceptional service, which is key for this position.
✨Emphasise Your Flexibility and Time Management
In a fast-paced environment like The Drawing Room, being flexible and managing your time effectively is crucial. Be prepared to talk about how you handle multiple tasks under pressure while maintaining a high standard of service. Share any relevant experiences that demonstrate these skills.
