At a Glance
- Tasks: Deliver exceptional dining experiences and lead a team in a luxury restaurant setting.
- Company: Join Raffles London, a prestigious hotel with award-winning dining by renowned chef Mauro Colagreco.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a culinary journey that celebrates sustainability and local produce.
- Qualifications: Strong communication skills and a passion for delivering outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Côte d'Azur. Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagreco’s dining experiences will showcase the UK’s best organic produce sourced daily from farms, fields, and shores across the country.
A Chef de Rang will be responsible for the day-to-day service within Mauro Colagreco Restaurants, keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service.
Responsibilities include:
- Knowledge of menu and all products served within Mauro Colagreco Restaurants.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
- Explain the dishes to the guest in a knowledgeable and professional manner.
- Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
- Serve food orders and remove used dishes and utensils.
- Ensure food is served in accordance with safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Qualifications, Skills & Experience:
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- Detail oriented and able to work within a team.
- Flexibility to respond to a range of different work situations.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable:
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Why join our Raffles team? Not only will you be joining one of the world's best hotels, but you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
What are the Raffles Values?
- Respect: We value the needs, ideas and individuality of others; we treat everyone with fairness and dignity.
- Belonging: We celebrate our differences. We support each other and we always stand together.
- Integrity: We build trust through mutual respect and being authentic.
- Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Chef de Rang – Luxury Dining & Guest Experience in London employer: Raffles Hotels & Resorts
Raffles London at The OWO is an exceptional employer, offering a vibrant work culture that prioritises sustainability and excellence in guest experiences. Employees benefit from generous holiday allowances, comprehensive health support, and tailored development programmes, all while working alongside renowned culinary talent in a luxurious setting. Join us to be part of a team that values respect, belonging, and empowerment, ensuring every day is rewarding and meaningful.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chef de Rang – Luxury Dining & Guest Experience in London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu and the unique dining experiences offered by Mauro Colagreco. This way, when you chat with the hiring team, you can show off your knowledge and passion for their culinary vision.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips about the company culture and might even put in a good word for you!
✨Tip Number 3
Practice your service skills! If you can, do a mock service with friends or family. This will help you feel more confident when demonstrating your ability to deliver outstanding guest experiences during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Raffles London team. Don’t miss out on this opportunity!
We think you need these skills to ace Chef de Rang – Luxury Dining & Guest Experience in London
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food and dining shine through! Mention any experiences that highlight your enthusiasm for culinary excellence and guest satisfaction. We want to see how you can contribute to the unique dining experiences at Raffles London.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those relevant to the Chef de Rang role. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Highlight Teamwork Skills:Since this role involves working closely with others, emphasise your ability to collaborate and support your team. Share examples of how you've worked in a team environment and contributed to a positive atmosphere. We value teamwork at StudySmarter!
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. We can't wait to hear from you!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and the unique dining experiences offered at Raffles London. Understanding the dishes and their ingredients will not only impress your interviewers but also show your commitment to delivering exceptional guest service.
✨Showcase Your Passion for Sustainability
Given the emphasis on sustainability in Mauro Colagreco's restaurants, be prepared to discuss your own views and experiences related to sustainable practices in the hospitality industry. Share examples of how you've contributed to eco-friendly initiatives in previous roles.
✨Demonstrate Teamwork Skills
As a Chef de Rang, you'll need to work closely with both front and back of house staff. Highlight your ability to collaborate effectively with team members and provide specific examples of how you've successfully managed or supported a team in a high-pressure environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with difficult guests or managing multiple tables at once. Practising these responses will help you feel more confident and articulate during the interview.
