At a Glance
- Tasks: Ensure changing areas are spotless and provide exceptional guest service.
- Company: Join the luxurious Raffles London at The OWO, a historic and glamorous destination.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Opportunities for personal growth and fun events await you!
- Why this job: Be part of a team that creates unforgettable experiences in a stunning environment.
- Qualifications: Previous experience in luxury hospitality is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
As a Changing Room Attendant, you play a vital role in supporting the Spa Butler team in delivering a seamless, discreet, and exceptional guest experience. You are responsible for maintaining the highest standards of cleanliness, organisation, and presentation within all changing areas, ensuring they consistently reflect a Forbes Five-Star and LQA luxury environment. This role requires meticulous attention to detail, anticipation of guest needs, and a proactive, intuitive approach to service, ensuring every guest feels recognised, cared for, and completely at ease.
Responsibilities:
- Maintain impeccable cleanliness and organisation of all changing facilities, including lockers, showers, toilets, steam rooms, and relaxation lounges (B1 & B4).
- Conduct regular and thorough checks to ensure all areas are fully stocked, immaculately presented, and fully operational.
- Replenish towels, robes, slippers, and amenities promptly and proactively.
- Ensure all surfaces, floors, and wet areas are consistently clean, dry, and safe, adhering to health, safety, and luxury standards.
- Uphold presentation standards that always reflect a Forbes Five-Star and LQA environment.
- Support the butlers with any front of house or back of house duties as deemed necessary.
Guest Experience:
- Maintain a warm, professional, and discreet presence within the changing areas, delivering service in line with Forbes and LQA standards.
- Anticipate guest needs with an intuitive and proactive approach, supporting Spa Butlers in delivering a seamless, personalised experience.
- Recognise returning members and guests, ensuring they feel welcomed, valued, and always acknowledged.
- Assist guests with amenities, directions, and general queries in a calm and confident manner.
- Always ensure guest comfort, maintaining the highest levels of privacy, respect, and discretion.
- Create a tranquil, welcoming environment that enhances the overall spa journey.
Health and Safety:
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience:
- Desirable: Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Changing Room Attendant in London employer: Raffles Hotels & Resorts
Raffles London at The OWO is an exceptional employer, offering a luxurious work environment steeped in history and elegance. With a strong focus on employee wellbeing, the company provides generous benefits such as 28 days of holiday, enhanced sick pay, and opportunities for personal growth through tailored development programmes. The vibrant work culture encourages camaraderie and celebrates achievements, making it a truly rewarding place to build a career in hospitality.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Changing Room Attendant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're keen on the Changing Room Attendant role, pop by Raffles London and introduce yourself. A friendly face can make a lasting impression and show your enthusiasm.
✨Tip Number 3
Prepare for an interview by practising common questions related to guest service and cleanliness standards. We want you to shine when discussing how you can maintain that Forbes Five-Star experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Changing Room Attendant in London
Some tips for your application 🫡
Show Your Attention to Detail:In your application, make sure to highlight your meticulous attention to detail. We want to see how you can maintain the high standards of cleanliness and organisation that our guests expect at Raffles.
Emphasise Guest Experience:Talk about your experience in providing exceptional guest service. We love candidates who can anticipate needs and create a welcoming environment, so share any relevant stories that showcase your skills!
Be Authentic:Let your personality shine through in your written application. We value authenticity and want to know what makes you unique and how you can contribute to our team culture at Raffles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Raffles London.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Raffles London at The OWO. Understand their values, the luxury experience they offer, and what makes them stand out in the hospitality industry. This knowledge will help you connect your answers to their mission and show that you're genuinely interested.
✨Showcase Your Attention to Detail
As a Changing Room Attendant, attention to detail is crucial. Prepare examples from your past experiences where you've demonstrated this skill. Whether it’s maintaining cleanliness or anticipating guest needs, be ready to discuss how you ensure a seamless experience for guests.
✨Practice Your Guest Interaction Skills
Since this role involves direct interaction with guests, practice how you would greet and assist them. Role-play scenarios where you anticipate their needs or handle queries. This will help you convey warmth and professionalism during the interview.
✨Be Ready for Health and Safety Questions
Familiarise yourself with basic health and safety protocols relevant to a spa environment. Be prepared to discuss how you would handle potential hazards and ensure guest safety. Showing that you prioritise safety will demonstrate your commitment to maintaining high standards.
