Lobby Ambassador

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at the OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations, with fine dining, lively bars, the latest wellness and beauty therapies, luxurious suites and rooms, and versatile ballroom and event space. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests now discover new inspiration. At Raffles, you arrive as a guest, leave as a friend, and return as family.

An exceptional opportunity for a Raffles Ambassador to join Raffles London at the OWO. Reporting to the Front Office Manager, you will ensure a guest‑centred focus and support a collaborative front‑office environment. The role requires a confident, courteous, warm manner and a strong willingness to work in a fast‑paced, ultra‑luxury setting while meeting elevated expectations. The position is primarily based in the Grand Lobby.

• Build meaningful relationships with guests and create a sense of place in the Grand Lobby.
• Understand team goals and SOPs, delivering shared objectives in a team‑based environment.
• Provide professional, courteous service upholding LQA and Forbes standards.
• Proactively resolve guest complaints, inquiries or concerns efficiently and determine when escalation is needed.
• Follow up on guest requests, ensuring problems are resolved and expectations exceeded.
• Maintain organisational skills for daily tasks and deliver them with high efficiency and professionalism.
• Take on additional responsibilities in absence of the line manager or Front Office Manager.
• Perform duties required across departments as assigned.

• Confident approach to building new relationships with guests.
• Genuine, captivating personality with a true passion for guest service.
• Willingness and eagerness to contribute to pre‑opening standards and objectives in line with the broader Raffles vision.
• Proven track record providing high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
• Well‑developed technical and computer skills.
• Understanding and willingness to contribute to a 24‑hour operational schedule when required; this role will not include night coverage as standard.

Great benefits include 28 days holiday (plus bank holidays), staff meals on duty, free dry cleaning for uniform, employer pension contribution of 3%, enhanced sick and maternity pay, life assurance, employee assistance program, cycle‑to‑work scheme, colleague gifting for special occasions, paid days off to move house or support charity, internal learning and development programmes, fun events, employee benefit card offering discounts worldwide, and worldwide development opportunities across Accor’s brand portfolio.