Heart Of House Porter

Scope of Position

Reporting into Assistant heart of house manager and supervisors, you will be responsible for maintaining back of house F&B areas, storerooms and kitchens to the highest standards, assisting with the disposal and recycling of waste. Cleaning and maintaining kitchen equipment and crockery. The role will include the use of cleaning chemicals.

Responsibilities

• Cleaning storage and maintaining of crockery, glassware, cutlery.
• Safely sing cleaning machines, dishwashers and polishers, following safety protocells.
• Providing the appropriate support across all Raffles and Mauro Colagreco areas.
• Organising back of store rooms, recording breakages and wastage.
• Working with all departments to coordinate waste disposal and recycling to Raffles green standards.
• Organising of deliveries and distributing them to the appropriate place.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensuring COSHH standards and procedures are met and maintained whenever handling or using chemicals.
• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Essential

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards

Employee Benefits

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

We welcome candidates from all backgrounds to join our team.