Finance Assistant

The focus of this role is to support the team to ensure tasks are completed within predetermined timeframes, to support operations so they can provide exceptional service to guests, and to maintain strong relationships with stakeholders including suppliers, agents, residents, and AR account holders. The finance assistant will learn about all sections of finance, assist colleagues during periods of pressure, and be responsible for ensuring travel agents receive their due commission in a timely manner.

Responsibilities

• Operation – Commissions
  • Work with Front of House team to verify individual commissions in line with Fastcom requirements, ensuring agents receive the correct amount via Onyx in a timely manner.
  • Verify and process Event commissions invoices (including groups) and obtain necessary approvals from the Director/Assistant Director of Events.
  • Coordinate with the Director/Assistant Director of Events to accrue monthly event commission expenses.
  • Coordinate with Accounts Payable to ensure timely payments.
  • Serve as point of contact for bookers for commission queries, keeping agents fully informed of progress and actions taken.
  • Coordinate travel agent commission queries with Sales or relevant operational teams, validating enquiries and making adjustments to process due commissions.
  • Raise any concerns or unresolved issues to the Financial Controller.
• Operation – Accounts Payable
  • Assist the AP Supervisor with volume invoice processing.
  • Confirm receipt of goods/services using Adaco and process invoices via DocuWare. May take primary responsibility for an invoice type throughout the month (e.g., food invoices) under guidance of the AP Supervisor.
  • Support the AP Supervisor during month end as required.
• Operation – Accounts Receivable
  • Assist the AR Supervisor as required in line with business demands, including preparing event invoices during periods of high volume and processing credit card refunds approved in line with company policies.
• Operation – Cost Controller
  • Assist the Cost Controller with tasks such as monthly inventory audits.
• Operation – General Cashier
  • Assist the Payroll Manager with general cashiering tasks, including witnessing periodic float checks as required.
• Operation – General
  • Take additional responsibilities in the absence of line manager or senior employee.
  • Accept flexible working schedule when necessary to ensure uninterrupted hotel service, which may include working in a different department.
  • Inform and update the Financial Controller on any problems or unusual issues.
  • Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
• Leadership
  • Maintain composure under pressure and provide leadership and guidance to the team when required.
  • Encourage and promote employees to be creative and innovative, recognizing their contributions to the operation's success.
• Health and Safety
  • Report and rectify all potential and real hazards immediately.
  • Be fully conversant with all departmental fire, emergency, and bomb procedures.
  • Ensure safety of all persons and property on premises through strict adherence to laws, statutes, and ordinances, and by anticipating and addressing hazards.
  • Encourage general awareness of health and safety in all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Proven track record of providing high levels of service under pressure.
• Exceptional written and verbal communication and customer service skills.
• Strong time‑management skills with the ability to multitask while maintaining an immaculate, professional appearance.
• Willingness to contribute to a 24‑hour operational schedule when required.

Desirable

• Prior knowledge of Opera Cloud, Silverware, Adaco, and SunSystems.
• Previous experience within a luxury hotel environment, working with LQA, Forbes 5* or equivalent standards.

Benefits

• Competitive salary.
• 28 days holiday plus bank holidays and an extra day for each year of service up to 5 years.
• Length of service awards each year.
• Life Assurance for all colleagues.
• Enhanced sick pay.
• Enhanced maternity, paternity, and adoption pay.
• Free dry cleaning for uniform and allowance for personal items.
• Season ticket loans and cycle‑to‑work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events (pub quiz, team run, festive party).
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
• Worldwide development opportunities across Accor’s extensive brand portfolio.