At a Glance
- Tasks: Lead and coordinate unforgettable events at a luxury hotel.
- Company: Join Raffles London, a prestigious brand known for glamour and adventure.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Opportunities for personal growth and fun team events await you!
- Why this job: Be part of a dynamic team creating exceptional guest experiences.
- Qualifications: Strong communication skills and event management experience required.
The predicted salary is between 40000 - 50000 £ per year.
Raffles London at The OWO on London’s Whitehall combines the allure and heritage of Raffles with a historic address synonymous with luxury, glamour, and extraordinary adventure.
Scope of Position
As Meeting and Events Operations Manager, you will have full responsibility for day‑to‑day operations during each service period, coordinate events, and exceed guest expectations. You will work closely with planning, kitchen, bar, and events teams to ensure all events are delivered to the high standards of Raffles London OWO.
Responsibilities
- Ensure all operating equipment is in good working order.
- Monitor staffing levels to provide the desired guest experience while adhering to company guidelines.
- Ensure staff have proper supplies, equipment, and uniforms.
- Serve as the contact point for clients, field and respond to inquiries, and liaise with clients to confirm satisfaction.
- Lead pre‑service team briefings and maintain communication with all departments.
- Promote sales awareness and maximize sales opportunities.
- Cross‑liaise with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
- Perform other duties as required, including working in different departments or restaurants when needed.
Leadership
- Maintain composure under pressure and provide leadership and guidance to the team.
- Encourage and recognize employees for creativity and innovation.
Health and Safety
- Report and address potential and real hazards immediately.
- Follow departmental Fire, Emergency and Bomb procedures.
- Ensure safety of personnel and property by adhering to applicable laws, statutes and ordinances.
- Promote awareness of health and safety in all departmental tasks.
Qualifications
Essential Qualifications:
- Ability to assist in creation and management of a department with a positive culture resulting in guest satisfaction and a high team member retention rate.
- Full understanding of event function sheets and the ability to plan team tasks in line with client requirements.
- Full proficiency with Microsoft Office.
- Proven track record providing high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Willingness to contribute to a 24‑hour operational schedule when required.
Desirable Qualifications:
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events such as pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Events Operations Manager employer: Raffles Hotels & Resorts
Raffles London at The OWO is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 28 days of holiday, enhanced sick pay, and opportunities for global career advancement within Accor's prestigious brand portfolio, employees are encouraged to thrive in a supportive environment that values creativity and innovation. Join us in delivering extraordinary experiences in a luxurious setting that embodies glamour and adventure.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and what makes them tick. We want you to walk in feeling confident and ready to impress, so practice your answers to common questions and have a few of your own up your sleeve!
✨Tip Number 3
Showcase your personality! When you’re in an interview, let your passion for events shine through. We believe that being genuine and enthusiastic can set you apart from the crowd, so don’t hold back on sharing your ideas and experiences.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let your enthusiasm for event management shine through! Share specific experiences that highlight your love for creating memorable events and exceeding guest expectations.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with the responsibilities of the Events Operations Manager role at Raffles London.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches the right people and stands out in our system!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with the types of events Raffles London hosts. Research their past events and think about how you can contribute to their success. This shows your genuine interest and helps you speak confidently about how you can exceed guest expectations.
✨Showcase Your Leadership Skills
As an Events Operations Manager, you'll need to lead a team under pressure. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain composure and inspire creativity in others.
✨Master the Art of Communication
Exceptional communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve effectively liaised with clients and other departments in previous roles, ensuring everyone is on the same page for successful event execution.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you faced challenges during events and how you overcame them. Be prepared to discuss your approach to health and safety, as well as how you ensure all equipment and supplies are in order. This will show your proactive nature and commitment to excellence.
