At a Glance
- Tasks: Manage events and operations, ensuring exceptional guest experiences at Raffles London.
- Company: Join the luxurious Raffles London at The OWO, a symbol of glamour and adventure.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts across Accor's global brands.
- Other info: Opportunities for personal growth and fun team events await you!
- Why this job: Lead a dynamic team in a prestigious environment and make unforgettable memories for guests.
- Qualifications: Strong communication skills and experience in high-pressure service environments are essential.
The predicted salary is between 40000 - 50000 € per year.
Raffles London at The OWO on London’s Whitehall combines the allure and heritage of Raffles with a historic address synonymous with luxury, glamour, and extraordinary adventure.
Scope of Position
As Meeting and Events Operations Manager, you will have full responsibility for day‑to‑day operations during each service period, coordinate events, and exceed guest expectations. You will work closely with planning, kitchen, bar, and events teams to ensure all events are delivered to the high standards of Raffles London OWO.
Responsibilities
- Ensure all operating equipment is in good working order.
- Monitor staffing levels to provide the desired guest experience while adhering to company guidelines.
- Ensure staff have proper supplies, equipment, and uniforms.
- Serve as the contact point for clients, field and respond to inquiries, and liaise with clients to confirm satisfaction.
- Lead pre‑service team briefings and maintain communication with all departments.
- Promote sales awareness and maximize sales opportunities.
- Cross‑liaise with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
- Perform other duties as required, including working in different departments or restaurants when needed.
Leadership
- Maintain composure under pressure and provide leadership and guidance to the team.
- Encourage and recognize employees for creativity and innovation.
Health and Safety
- Report and address potential and real hazards immediately.
- Follow departmental Fire, Emergency and Bomb procedures.
- Ensure safety of personnel and property by adhering to applicable laws, statutes and ordinances.
- Promote awareness of health and safety in all departmental tasks.
Qualifications
Essential Qualifications:
- Ability to assist in creation and management of a department with a positive culture resulting in guest satisfaction and a high team member retention rate.
- Full understanding of event function sheets and the ability to plan team tasks in line with client requirements.
- Full proficiency with Microsoft Office.
- Proven track record providing high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time‑management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Willingness to contribute to a 24‑hour operational schedule when required.
Desirable Qualifications:
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events such as pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Events Operations Manager employer: Raffles Hotels & Resorts
Raffles London at The OWO is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 35 days of holiday, enhanced sick pay, and opportunities for global career advancement within Accor's prestigious brand portfolio, employees are encouraged to thrive in a supportive environment that values creativity and teamwork. Located in the heart of London, this role not only promises a dynamic work experience but also the chance to be part of a luxury hospitality brand renowned for its commitment to excellence.
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! Research Raffles London and understand their values and standards. When you walk into an interview, let them see that you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Raffles team.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let your enthusiasm for event management shine through! Share specific experiences that highlight your love for creating memorable events and exceeding guest expectations.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Events Operations Manager role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for at Raffles London.
Highlight Your Team Leadership Skills:We value strong leadership, so be sure to mention any experience you have in guiding teams under pressure. Share examples of how you've motivated your team and maintained a positive culture in past roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Raffles London.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with the types of events Raffles London hosts. Research their past events and think about how you can contribute to their success. This will show your genuine interest and help you stand out.
✨Showcase Your Leadership Skills
As an Events Operations Manager, leadership is key. Prepare examples from your past experiences where you successfully led a team under pressure. Highlight how you encouraged creativity and maintained a positive culture, as this aligns with what they’re looking for.
✨Master the Art of Communication
Exceptional communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve effectively liaised with clients and teams in previous roles, ensuring everyone is on the same page.
✨Demonstrate Your Problem-Solving Abilities
Events can be unpredictable, so be prepared to discuss how you handle challenges. Think of specific instances where you identified potential hazards or resolved issues quickly. This will show that you can maintain composure and ensure guest satisfaction even in tough situations.
