At a Glance
- Tasks: Welcome guests and manage their arrival and departure experiences with a smile.
- Company: Join the legendary Raffles brand, known for luxury and exceptional service.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a vibrant team creating unforgettable experiences for guests.
- Qualifications: Must have a driving licence and experience in 5-star hotels.
The predicted salary is between 23400 - 28600 £ per year.
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Company Description
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles London
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences.
Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco.
The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
- An exceptional opportunity presents itself for a
- Doorperson to join the
Rooms Department at Raffles London at the OWO.
Reporting into
Head Concierge , you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.
You will also support the Valet team with parking and retrieving cars.
Specifically as the Doorperson
- You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
- You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
- Assist with managing guest experience throughout the guest journey.
- Communication with staff and guests in a friendly and professional manner.
- Building and developing good relationships
- Managing time sensitive targets
- Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
- Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
- Escorting guests and luggage trough the building, answering questions and queries in a confident and honest manor.
- Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
- Manual handling and lifting of guest items, ensuring great care is taken at every step.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned
Qualifications
- Driving licence essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented
- Distinctive, professional and warm personality
- Additional Information
Employee Benefits
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Our Values
Respect
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging
We celebrate our differences. We support each other and we always stand together.
Empowerment
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Doorperson employer: Raffles Hotels & Resorts
Raffles London at The OWO offers an exceptional work environment where history meets luxury, providing employees with a unique opportunity to be part of a legendary brand. With a strong focus on employee well-being, Raffles offers generous benefits including 28 days of holiday, enhanced sick pay, and tailored development programmes, all within a vibrant and inclusive culture that celebrates diversity and fosters personal growth. Join us to not only deliver outstanding service but also to grow your career in one of the world's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Raffles Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Raffles Hotels & Resorts
Don't be shy about reaching out to Raffles Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Raffles Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
