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- Tasks: Welcome guests and manage their arrival and departure experience with a smile.
- Company: Join the prestigious Raffles London at The OWO, a luxury hotel with a rich heritage.
- Benefits: Enjoy competitive salary, 28 days holiday, and fantastic employee perks.
- Other info: Opportunities for growth and fun events await you!
- Why this job: Be part of a world-class team delivering exceptional service in a stunning environment.
- Qualifications: Must have a driving licence and experience in 5-star hotels.
The predicted salary is between 30000 - 40000 £ per year.
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with a historic address synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Guests are invited to discover new and inspiring emotions and connections.
An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO. Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company. You will also support the Valet team with parking and retrieving cars.
Responsibilities:
- Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
- Be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
- Assist with managing guest experience throughout the guest journey.
- Communicate with staff and guests in a friendly and professional manner.
- Build and develop good relationships.
- Manage time-sensitive targets.
- Confidently welcome and greet guests to Raffles standards, using name recognition whenever possible.
- Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
- Escort guests and luggage through the building, answering questions and queries in a confident and honest manner.
- Arrange taxi and pick ups of guests and transfers of luggage in a detailed manner.
- Manual handling and lifting of guest items, ensuring great care is taken at every step.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
What are we looking for?
- Driving licence essential.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- Detail-oriented.
- Distinctive, professional and warm personality.
Why join our Raffles team?
- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Length of service awards for every year of service.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Free dry cleaning for uniform and an allowance for personal items.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Doorperson employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with Raffles London at The OWO, its history, and what makes it special. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have. Plus, it’s a great way to get your name out there and show your enthusiasm for joining the Raffles family.
✨Tip Number 3
When you get the chance to meet the team, whether it's at an interview or an event, be yourself! Show off that warm personality and confidence. Remember, they’re looking for someone who can create a welcoming atmosphere for guests, so let your charm shine through!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the Raffles team. Good luck, and we can’t wait to see you at The OWO!
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the luxury experience we offer at Raffles London.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in 5-star hotels or similar roles. We love seeing how your past experiences align with our expectations for a Doorperson!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that communicate your skills and experiences effectively. Remember, clarity is key when it comes to communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Raffles London.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Hotel Inside Out
Before your interview, take some time to research Raffles London at The OWO. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Practice Your Communication Skills
As a Doorperson, effective communication is key. Practice speaking clearly and professionally, perhaps even role-playing common scenarios you might encounter. This will help you demonstrate your ability to engage with guests and colleagues during the interview.
✨Showcase Your Guest Service Experience
Be ready to share specific examples from your past roles where you went above and beyond for guests. Highlight any experiences in 5-star hotels or similar environments, as this will resonate well with the interviewers looking for exceptional service skills.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This reflects your understanding of the hotel's standards and your commitment to maintaining a polished appearance as a Doorperson.