At a Glance
- Tasks: Support the team with food service, table maintenance, and customer interactions.
- Company: Join a luxury hotel known for exceptional service and a vibrant atmosphere.
- Benefits: Enjoy 28 days holiday, staff meals, and a range of employee perks.
- Other info: Opportunities for growth and development within a global brand.
- Why this job: Be part of a dynamic team delivering unforgettable dining experiences.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 22000 - 25000 £ per year.
The Commis Waiter will work alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. The role also includes polishing and maintenance of glassware and crockery, keeping a neat and tidy back-of-house area, ensuring clean plates and flatware for each table, and supporting the barista and hosts when required.
Responsibilities
- Knowledge of menu and all products served within the drawing room.
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish.
- Act as the contact point between Front of the House and Back of the House staff.
- Assist staff with table setting by fetching and placing appropriate tableware, utensils, and napkins.
- Explain the dishes to the guest with knowledge and professionalism.
- Check in with customers and take additional orders or refill water as needed.
- Serve food orders and remove used dishes and utensils.
- Ensure food is served according to safety standards.
- Inform restaurant staff about customers’ feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Perform additional duties as required or assigned, including working in a different department or restaurant.
Health and Safety
- Report and rectify all potential and real hazards immediately.
- Be conversant with all departmental fire, emergency, and bomb procedures.
- Ensure the safety of persons and property within premises by adhering to laws, statutes, and ordinances.
- Encourage general awareness of health and safety in relation to all tasks.
Qualifications
- Ability to communicate clearly and efficiently in English.
- Enthusiasm and commitment to delivering the best service and experiences possible.
- Proven ability to surprise and delight guests.
- Detail oriented and able to work within a team.
- Flexible to respond to a range of different work situations.
- Works well within a team environment.
- Ability to provide high levels of service under pressure.
- Strong time management skills with ability to multi-task while maintaining an immaculate appearance.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
- 28 days holiday including bank holidays (plus one day extra for every year of service up to 5 years).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life assurance 1× salary.
- Employee assistance programme with virtual GP and financial advice.
- Season ticket loans and cycle-to-work scheme.
- Colleague gifting.
- Paid days off to move house or give back time to a charity.
- Internal learning and development programmes.
- Fun-filled events.
- Employee benefit card offering discounted rates at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s brand portfolio.
Commis Waiter - The Drawing Room employer: Raffles Hotels & Resorts
At The Drawing Room, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence in service. Our commitment to employee growth is evident through our internal learning programmes and worldwide development opportunities within the Accor brand portfolio. With generous benefits such as enhanced sick pay, staff meals, and a supportive environment, we ensure that our team members thrive both personally and professionally in a luxury hotel setting.
Contact Details:
Raffles Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commis Waiter - The Drawing Room
✨Tip Number 1
Get to know the menu inside out! When you walk into an interview, being able to chat confidently about the dishes and drinks shows you're genuinely interested in the role. Plus, it’ll help you stand out as someone who’s ready to deliver top-notch service.
✨Tip Number 2
Practice your communication skills! As a Commis Waiter, you'll need to interact with both guests and staff. Try role-playing with a friend or family member to get comfortable explaining dishes and taking orders. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Whether it’s helping colleagues during busy shifts or collaborating on projects, demonstrating your ability to work together will make you a desirable candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Commis Waiter - The Drawing Room
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see that you’re excited about creating memorable experiences for our guests!
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Mention any previous experience where you’ve had to manage multiple tasks while keeping everything neat and tidy, just like we do at The Drawing Room.
Know the Menu:Demonstrate your knowledge of food and drink by mentioning any relevant experience or training. We love candidates who can explain dishes with confidence and professionalism, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and all the products served at The Drawing Room. This will not only show your enthusiasm but also help you answer questions about specific dishes and their ingredients confidently.
✨Demonstrate Your Service Skills
Be prepared to discuss your previous experience in customer service, especially in a fast-paced environment. Share examples of how you've delighted guests or handled difficult situations, as this will highlight your ability to provide high levels of service under pressure.
✨Show Your Team Spirit
The role requires working closely with both Front of House and Back of House staff. During the interview, emphasise your teamwork skills and give examples of how you’ve successfully collaborated with others in past roles.
✨Emphasise Health and Safety Awareness
Since health and safety are crucial in the hospitality industry, be ready to discuss your understanding of safety standards and procedures. Mention any relevant training or experiences that demonstrate your commitment to maintaining a safe environment for both guests and staff.
