Chef de Rang - The Drawing Room

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.

Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

Scope of Position

A Chef de Rang will be responsible for the day‑to‑day service within The Drawing Room, keeping in line with the brand’s continuing effort to deliver outstanding guest service.

Specifically, you will perform tasks to the highest standards from the moment a guest enters to the moment they leave, enhancing their experience.

You will take responsibility for leading a station while managing commis waiters to ensure a smooth service, maintain the stations and the restaurant itself, and act as the communication point between back of house and front of house.

You will support hostesses, baristas and other team members when required and supply guest feedback and requests to management.

Responsibilities

• Knowledge of the menu and all products served within the Drawing Room.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately, explaining each dish to the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest in a professional manner.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Serve food orders and remove used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff of customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Take on additional responsibilities in the absence of the line manager or senior employee.
• Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
• Health and Safety
• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• Detail oriented and able to work within a team.
• Flexible to respond to a range of different work situations.
• Works well within a team environment.
• Proven ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Benefits

• 28 days holiday including bank holidays plus an additional day for every year of service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3 %
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1 × salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30 % at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.
• Other Information

Why join our Raffles team?

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Legal & Equal Opportunity Statement

We welcome candidates from all backgrounds and are committed to creating an inclusive environment where diverse talent thrives.

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