Bartender - Spy Bar

Company Description Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The Grade II* listed Edwardian building has been transformed with 120 rooms and suites and 85 exceptional branded residences. Within The OWO destination there are nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellness, and a 600‑seated grand ballroom, The Whitehall, is perfect for special occasions and events. Within these storied walls, legendary statesmen and women once shaped the modern world – guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.

An exceptional opportunity presents itself for a Bartender to join the Food & Beverage Department at Raffles London at the OWO. Reporting to the Bar Manager, you will be responsible for preparing and mixing drinks for our guests, providing courteous and efficient service to all guests and maintaining the highest levels of service throughout each shift in line with the standards that are set. You will need to be fully knowledgeable about all elements of the menu, including correct presentation and garnish for all drinks served, and comply with licensing laws that you will have been trained on. Your passion for people and commitment to delivering an outstanding bar experience is paramount. The role also covers work‑life balance, including the operational hours (Tuesday to Saturday 17:00‑01:30) and an Uber allowance after 00:30.

Responsibilities

• Working with the head bartender and bar manager to ensure an exciting beverage programme is executed well.
• Working with the bar back team to ensure setup and MEP is done to the desirable standards.
• Using the lab equipment safely.
• Ensuring the bar is always set up and broken down properly and efficiently.
• Working hands‑on across all bars and beverage outlets.
• Detailed and precise order taking and communication with guests in a friendly and professional manner.
• Building and developing good guest relations, including problem solving and complaint handling.
• Preparing the department for service and managing time‑sensitive targets.
• Performing other duties as required or assigned, including working in a different department or restaurant than usually assigned.

Requirements

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Understanding and willingness to contribute to a 24‑hour operational schedule when required.
• Recent experience within bars, ideally in the luxury sector.
• Good knowledge of spirits and cocktails.
• Enthusiasm and commitment to delivering the best service and experiences possible in any situation.
• Able to work within a team.

Benefits

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life assurance 1 × salary.
• Employee assistance programme, including virtual GP and financial advice.
• Season ticket loans and cycle‑to‑work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.