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- Tasks: Lead the overnight concierge desk, ensuring a luxurious experience for residents.
- Company: Join Raffles London at The OWO, a historic and prestigious destination.
- Benefits: Enjoy 28 days holiday, enhanced pay, and exclusive employee discounts.
- Why this job: Be part of a team that creates unforgettable experiences in a luxury setting.
- Qualifications: Experience in luxury environments and a passion for exceptional service.
- Other info: Opportunities for personal growth and fun events await you!
The predicted salary is between 36000 - 60000 £ per year.
Company Description: Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600‑seated grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these storied walls, guests are invited to discover new emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. Working with the Residents Relations Manager overseeing all aspects of concierge, and resident check‑in/out arrivals/departures and the residents’ journey, you will pre‑empt and deliver a luxurious and high‑quality level of service to residences whilst managing delivery and service targets. You will work in close contact with Security, F&B, Housekeeping, Engineering and Spa departments to ensure a smooth and consistent service, surpassing the residents’ expectations.
Qualifications, Skills & Experience:
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within luxury residential environments or 5‑star hotels or a similar role.
- Market knowledge of competitors and event industry trends.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
Benefits:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whitelist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1× salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
Night Residential Concierge in City of London employer: Raffles Hotels & Resorts
Contact Detail:
Raffles Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Residential Concierge in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality sector, especially those who work at Raffles or similar establishments. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for providing exceptional service shine through. Share stories of how you've delighted guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Research is key! Familiarise yourself with Raffles London and its unique offerings. Knowing the ins and outs of their services will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Night Residential Concierge in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Night Residential Concierge role. Highlight your relevant experience in luxury environments and how it aligns with our commitment to exceptional service.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Raffles London.
How to prepare for a job interview at Raffles Hotels & Resorts
✨Know the Company Inside Out
Before your interview, dive deep into Raffles London at The OWO. Familiarise yourself with its history, values, and the unique services it offers. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Luxury Service Experience
Highlight your previous experience in luxury residential environments or 5-star hotels. Be ready to share specific examples of how you've gone above and beyond to delight guests. This is crucial for a role that demands exceptional service standards.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice articulating your thoughts clearly. Prepare to discuss how you would handle various scenarios at the concierge desk, ensuring you demonstrate your ability to manage resident interactions smoothly.
✨Prepare Questions That Matter
Think of insightful questions to ask during your interview. Inquire about the team dynamics, the challenges faced by the concierge desk, or how they measure success in delivering luxury service. This shows your enthusiasm and commitment to the role.
