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- Tasks: Support daily operations, advise patients on billing, and handle enquiries.
- Company: Dynamic healthcare business centre focused on patient relations.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a difference in patient experiences while developing your career.
- Qualifications: Degree or Diploma in Business Administration, Tourism, or Hospitality preferred.
- Other info: 5-day work week with shifts including weekends and public holidays.
The predicted salary is between 36000 - 60000 £ per year.
You will play a vital role in supporting the daily operations of the Business Centre. You will advise patients on billings and estimated bill size, administer admissions and discharges, handle patients’ enquiries, as well as review periodically the billing & collection policies and work processes for improvements.
Being a meticulous and service-oriented individual, you should have a recognized Degree or Diploma in Business Administration, Tourism or Hospitality, preferably with relevant working experience in the healthcare or hospitality industry.
Working Hours (5 days work week including weekends): 7am-4:30pm, 10:30am-8pm. You will be required to work on weekends and public holidays (Rostered). Only shortlisted candidates will be notified.
Senior/ Patient Relations Officer (Business Centre) employer: RAFFLES HOSPITAL PTE LTD
Contact Detail:
RAFFLES HOSPITAL PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior/ Patient Relations Officer (Business Centre)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare or hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or insights into the role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle patient enquiries or improve billing processes. We suggest practising with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your service-oriented mindset! During interviews, share examples of how you’ve gone above and beyond for customers or patients in the past. We want to see that you genuinely care about making their experience better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior/ Patient Relations Officer (Business Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in patient relations and any relevant roles in healthcare or hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Patient Relations Officer role. Share specific examples of how you've handled patient enquiries or improved processes in previous jobs.
Showcase Your Service Orientation: Since this role is all about supporting patients, make sure to highlight your service-oriented mindset. We love candidates who can demonstrate their commitment to excellent customer service, so share any relevant experiences that show this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RAFFLES HOSPITAL PTE LTD
✨Know Your Stuff
Make sure you understand the ins and outs of patient relations, especially in a business centre setting. Brush up on common billing queries and the healthcare industry's standards. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Service Skills
As a Patient Relations Officer, your service orientation is key. Prepare examples from your past experiences where you went above and beyond for a customer or patient. This will demonstrate your commitment to excellent service and your ability to handle enquiries effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult patient or improving a process. Think through how you would approach these scenarios beforehand, so you can respond confidently and thoughtfully during the interview.
✨Understand the Rostered Hours
Since the role requires working weekends and public holidays, be prepared to discuss your availability. Show that you’re flexible and willing to commit to the hours required, as this will reflect your dedication to the position and the team.
