Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage orders, and provide top-notch support in a dynamic role.
- Company: Join a well-established business in Waterlooville with a friendly team culture.
- Benefits: Earn up to £29,000, enjoy flexible hours, and generous holiday options.
- Why this job: Build strong customer relationships while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a proactive attitude are key; training provided!
- Other info: Office-based role with early finishes on Fridays and casual dress code.
The predicted salary is between 17400 - 34800 £ per year.
About the job
We are recruiting a Customer Sales and Service Advisor to join a well-established business based in Waterlooville. This is a varied and engaging role combining account management, order processing, customer support, and administration.
You will be working in a friendly, supportive team environment where ongoing training and development are a priority. If you are confident on the phone, organised, and enjoy building strong relationships with customers, this could be a great opportunity for you.
The Role:
- Managing inbound customer enquiries from businesses
- Handle inbound calls and emails, providing product and pricing information
- Follow up with customers to ensure order details are complete and correct
- Proactively calling customers to provide updates and resolve issues quickly
- Create and update quotations, including volume, quantities, and technical specs
- Match invoices to delivery notes and maintain accurate customer records in the CRM
- Collaborate with internal teams to monitor stock levels and arrange deliveries
What We’re Looking For:
- Excellent customer service and communication skills
- Confident telephone manner and willingness to proactively contact customers
- Strong organisational and time management abilities
- Comfortable working with numbers and pricing calculations (full training provided)
- A team player who can also manage their workload independently
- Solid IT skills, including experience using email and CRM/order processing systems
Additional Information:
- Hours: Monday to Friday, 8:30am – 5pm (flexible start/finish times within this window)
- Early finish on Fridays (on a rota, if working compressed hours)
- Office-based – no weekend work
- Salary: Up to £29,000 depending on experience
- Generous holiday package with flexible options
- Company pension, life insurance, and employee discounts
- Casual dress on Fridays
To apply or find out more, please contact Jodie at Rafferty Resourcing.
Customer Sales and Service Advisor in Waterlooville employer: Rafferty Resourcing
Contact Detail:
Rafferty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales and Service Advisor in Waterlooville
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will boost your confidence and help you sound more natural during the real deal.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to find out if the company is the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Customer Sales and Service Advisor in Waterlooville
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and built relationships with customers in the past. Use specific examples to demonstrate your skills!
Be Organised and Clear: When writing your application, keep it organised and easy to read. We appreciate clarity, so use bullet points or short paragraphs to make your key points stand out. This will help us see your strong organisational skills right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Sales and Service Advisor. Mention specific responsibilities from the job description that excite you and how your experience aligns with them.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rafferty Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Sales and Service Advisor role. Familiarise yourself with the key responsibilities like managing customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent customer service and a confident telephone manner, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will highlight your ability to build strong relationships with customers.
✨Be Organised and Ready
Bring along any necessary documents, such as your CV and references, neatly organised. Also, think about how you can showcase your organisational skills during the interview. Perhaps mention a time when you effectively managed multiple tasks or resolved an issue quickly.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team environment, ongoing training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
