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- Tasks: Engage with customers, process orders, and provide top-notch service via phone and email.
- Company: Join a supportive team in a dynamic company based in Tonyrefail.
- Benefits: Competitive salary, flexible holidays, life insurance, and a casual dress code on Fridays.
- Why this job: Make a real impact by helping customers and growing your career in a friendly environment.
- Qualifications: Strong customer service skills and a knack for problem-solving are essential.
- Other info: Enjoy professional growth opportunities and an early finish on Fridays!
The predicted salary is between 20800 - 34800 £ per year.
We are seeking a Customer Sales and Service Advisor for a company based in Tonyrefail. The position is a mix of account management, order processing, customer service and administration. This role involves interacting with customers both over the phone and via email, offering pricing information and creating personalised quotes to meet the specific needs of each business. The company is committed to its employees' professional growth, offering outstanding training programmes, a supportive and friendly team environment, and opportunities for long-term career development.
The Role:
- This position involves communicating with customers and suppliers via phone calls (and email too). Although emailing is an option, due to time constraints during the day, making a quick phone call is preferred.
- Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly.
- Providing pricing and product information to your customers via email.
- Responding to emails and taking incoming phone calls.
- Updating the quotation system with information, such as volume, quantities and technical specifications.
- Matching invoices with delivery notes.
- Collaborating with the wider team regarding stock updates and deliveries.
- Ensuring all customer information is entered accurately on the CRM system.
The Person:
We are looking for individuals who can bring a diverse set of strengths to the team, particularly those with experience in customer-focused, sales-driven environments or commercial and manufacturing settings involving order processing and repeat customers. You'll be comfortable building relationships, identifying customer needs, and supporting sales activity while delivering a high standard of service throughout the customer journey.
Key skills and attributes we are seeking include:
- Strong customer service skills: Ability to handle enquiries, resolve issues, and provide a consistently high level of service.
- Sales awareness: Confidence in supporting sales activity, identifying opportunities, and contributing to customer retention and growth.
- Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Problem-solving skills: Ability to troubleshoot issues, address customer concerns, and find practical solutions.
- Communication skills: Clear and effective verbal and written communication with customers, colleagues, and suppliers.
- Team player: Willingness to collaborate, support colleagues, and contribute positively to the wider team.
- Numeracy: A good grasp of numbers to accurately calculate costs and pricing for clients (full training provided).
Additional Information:
- This is a full-time office-based role.
- Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm).
- Early Friday finish (on rota), if working compressed hours.
- Salary up to £29,000 depending on experience.
- Flexible holidays.
- Increasing holiday entitlement.
- Additional days holiday for your birthday.
- Life insurance, company pension scheme.
- Casual dress on a Friday.
Customer Sales and Service Advisor in Tonyrefail employer: Rafferty Resourcing
Contact Detail:
Rafferty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales and Service Advisor in Tonyrefail
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will boost your confidence and help you handle customer queries smoothly during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Sales and Service Advisor in Tonyrefail
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your ability to provide top-notch service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you'll be doing with customers. Avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application: Take the time to tailor your application to the job description. Mention your relevant skills and experiences that align with the responsibilities of the Customer Sales and Service Advisor role. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Rafferty Resourcing
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Be ready to discuss how you've handled enquiries and resolved issues in the past. Think of specific examples where you provided excellent service or turned a negative experience into a positive one.
✨Show Off Your Sales Awareness
This role is all about supporting sales activity, so be prepared to talk about how you've identified opportunities in previous roles. Share any experiences where you contributed to customer retention or growth, and highlight your confidence in discussing pricing and product information.
✨Practice Your Communication Skills
Since you'll be communicating with customers over the phone and via email, practice clear and effective communication. You might even want to do a mock interview with a friend, focusing on how you articulate your thoughts and respond to questions. Remember, clarity is key!
✨Demonstrate Team Spirit
The company values collaboration, so think of examples that showcase your ability to work well in a team. Be ready to discuss how you've supported colleagues in the past and contributed positively to a team environment. This will show that you're not just a lone wolf but a team player!
