At a Glance
- Tasks: Manage customer orders and provide top-notch service in a professional office environment.
- Company: Well-respected business in central Southampton with a focus on career development.
- Benefits: Competitive salary, 25 days holiday, pension contributions, and employee perks.
- Other info: Enjoy a Monday to Friday schedule with no weekends and regular company events.
- Why this job: Join a supportive team where your skills are valued and career growth is encouraged.
- Qualifications: Experience in call centre or customer service roles with a friendly phone manner.
The predicted salary is between 28000 - 32000 £ per year.
Are you currently working in a call centre and ready for something more professional, more rewarding, and with real career progression? Or are you already in a customer service role but feeling stuck with limited opportunities to grow? Rafferty Resourcing is recruiting for a well-established and highly respected business in central Southampton, offering a rare opportunity to move into a structured office environment where your customer service skills are valued, not measured purely on call volume. This position has become available due to an internal promotion, reflecting the company's strong track record of developing and retaining its team.
The Role
You’ll be speaking with business customers in a more consultative, relationship-focused environment, where quality of service and attention to detail are key. You’ll play an important part in managing customer orders, handling queries, and ensuring a smooth end-to-end customer experience.
Key Responsibilities
- Handling inbound calls from business customers in a professional and personable manner
- Managing and processing customer orders accurately
- Responding to queries relating to products, services, and account information
- Preparing and providing detailed quotations
- Managing a shared inbox and responding to email enquiries
- Making follow-up calls regarding orders, quotations, and ongoing service queries
- Investigating and resolving issues efficiently and effectively
- Completing general administrative duties, including updating internal systems
- Building strong, long-term relationships with customers
Who This Role Suits
This opportunity is ideal for someone who:
- Has experience in a call centre or telephone-based customer service role
- Wants to work in a more professional, office-based setting
- Has a confident and friendly telephone manner
- Is organised, detail-focused, and comfortable with admin tasks
- Takes pride in delivering excellent customer service
What’s on Offer
- Competitive salary: £28,000 – £32,000
- Monday to Friday (no weekends)
- Rotating hours: Weeks 1–2: 8:00am – 5:00pm, Weeks 3–4: 8:30am – 5:30pm
- 25 days holiday plus bank holidays
- Contributory pension (up to 7% employer contribution)
- Life assurance (4x salary)
- Enhanced parental leave
- Employee perks portal, GP helpline & assistance programme
- Regular company events
- Genuine career progression opportunities
Please note: This is a city centre role. Parking locally costs approximately £8–£10 per day.
Customer Service Advisor in Southampton employer: Rafferty Resourcing
Join a thriving company in Waterlooville that prioritises employee well-being and fosters a supportive, collaborative work culture. With excellent training opportunities, generous holiday allowances, and a stable environment, this is an ideal place for those looking to build a long-term career while managing meaningful customer relationships. The friendly team atmosphere combined with the backing of a larger successful group ensures both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience in call centres can translate into their office environment. Practice answering common interview questions, focusing on your customer service skills and how you can build strong relationships.
✨Tip Number 3
Show off your personality! When you get the chance to speak with potential employers, let your friendly and confident telephone manner shine through. Remember, they’re looking for someone who can connect with business customers in a personable way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your call centre experience and any achievements that showcase your ability to provide excellent customer service.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Use this opportunity to show us why you’re passionate about customer service and how you can contribute to our team. Mention specific examples of how you've built relationships with customers in the past.
Showcase Your Communication Skills:Since this role involves speaking with business customers, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Rafferty Resourcing
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to discuss specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a tricky issue. This will show that you understand the importance of quality service.
✨Research the Company
Take some time to learn about the company you're interviewing with. Understand their values, mission, and what makes them stand out in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves speaking with business customers, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with answering questions in a professional manner.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, opportunities for growth, or how success is measured in the role. It shows that you're engaged and serious about the position.
