At a Glance
- Tasks: Engage with business customers, manage orders, and provide exceptional service.
- Company: Established business in Southampton with a focus on customer satisfaction.
- Benefits: Competitive salary, holiday, pension contributions, and Monday to Friday hours.
- Other info: Great opportunity for career advancement in a dynamic office environment.
- Why this job: Join a supportive team and grow your career in customer service.
- Qualifications: Experience in a call centre or similar role, confident telephone manner, strong organisational skills.
The predicted salary is between 28000 - 32000 € per year.
A well-established business in Southampton is seeking a Customer Service Advisor for an office-based role. You will engage with business customers, managing orders and queries while ensuring exceptional service.
Candidates should have:
- Experience in a call centre or similar environment
- A confident telephone manner
- Strong organizational skills
The position offers a competitive salary (£28,000 - £32,000), Monday to Friday hours, and a range of employee benefits including holiday and pension contributions.
Consultative Customer Advisor — Office-Based Career Growth in Southampton employer: Rafferty Resourcing
Join a well-established business in Southampton that values its employees and fosters a supportive work culture. As a Consultative Customer Advisor, you'll benefit from competitive salaries, Monday to Friday hours, and a comprehensive benefits package, all while having the opportunity for career growth in a dynamic office environment. This role not only allows you to engage with business customers but also encourages personal development and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Consultative Customer Advisor — Office-Based Career Growth in Southampton
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role requires a confident telephone manner, try role-playing with a friend or family member. Get comfortable handling queries and managing orders to showcase your expertise during the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re always here to support you throughout the process!
We think you need these skills to ace Consultative Customer Advisor — Office-Based Career Growth in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in a call centre or similar environment. We want to see how your skills match the role, so don’t be shy about showcasing your confident telephone manner and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Consultative Customer Advisor role. Share specific examples of how you've provided exceptional service in the past, and let us know what excites you about joining our team.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and personality. We love candidates who can communicate effectively while also showing a bit of their unique character. Remember, we’re looking for someone who can engage with our business customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and benefits while you’re at it!
How to prepare for a job interview at Rafferty Resourcing
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with business customers, prepare examples from your past experiences where you provided exceptional service. Think of specific situations where you resolved issues or went above and beyond to help a customer.
✨Practice Your Telephone Manner
Given that you'll be managing orders and queries over the phone, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling different types of customer interactions.
✨Organise Your Thoughts
Strong organisational skills are key for this role. Before the interview, jot down your thoughts on how you manage tasks and prioritise work. Be ready to discuss your methods for staying organised, especially in a busy call centre environment.
