At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with clients.
- Company: Dynamic tech company in Portsmouth with a supportive office culture.
- Benefits: Competitive salary, career progression, and a friendly work environment.
- Other info: Fast-paced role with opportunities to collaborate across departments.
- Why this job: Make a real impact while learning about the business and growing your career.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 24649 - 30127 £ per year.
- Customer Service Advisor
- Full time | Office Based | Mon - Fri
Are you passionate about delivering exceptional customer service and looking for a role where no two days are the same?
Based at the company's head office in Portsmouth, you'll become the go-to person for customer service, working alongside specialist teams including Sales, Projects, Technical Support and Engineering to ensure every customer receives an outstanding experience.
This isn't a call centre environment.
Instead, you'll work as part of a close-knit office team, taking ownership of customer enquiries from start to finish and building genuine relationships with clients.
You'll quickly become an integral part of the business, working with colleagues across multiple departments to deliver a seamless customer experience.
It's a varied, fast-paced role where every day is different, giving you the opportunity to gain a real understanding of how the business operates.
One of the best things about this opportunity is the long-term career potential.
Many people have started in this role and gone on to progress into other departments because it provides such a broad understanding of the business and how it operates.
If you're looking for a company where you can build a career rather than simply find your next job, this is a fantastic place to start.
The Role
As a Customer Service Advisor, you'll be the first point of contact for customers, providing professional support over the phone and via email while ensuring every interaction is handled efficiently and with care.
You'll play a key role in coordinating service requests, maintaining accurate records and building strong, lasting customer relationships.
- Providing outstanding customer service via telephone and email.
- Logging and updating customer enquiries on the CRM system.
- Coordinating service requests and bookings for field service engineers.
- Onboarding new customers and ensuring a smooth customer journey.
- Maintaining accurate customer records and documentation.
- Building strong customer relationships through excellent communication.
- Identifying opportunities to introduce customers to additional services where appropriate.
- Supporting the wider team with administrative duties as required.
About You
We're looking for someone who genuinely enjoys helping people and has previous customer service experience.
You'll be organised, proactive and confident communicating with customers, with the ability to stay calm and professional in a busy environment.
You'll ideally have
- Previous experience in a customer service role.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- Confidence using Microsoft Office and CRM systems.
- The ability to prioritise and manage multiple tasks.
- Experience within a technology environment would be an advantage, but isn't essential.
What's on Offer?
- Competitive salary, depending on experience.
- A modern, friendly and supportive office environment.
- Monday to Friday working hours with an earlier finish on Fridays.
- The opportunity to join a growing technology business.
- Genuine career progression and development opportunities.
- A role where you'll learn about every aspect of the business while making a real impact from day one.
Customer Service Advisor in Portsmouth employer: Rafferty Resourcing
Join a thriving company in Waterlooville that prioritises employee well-being and fosters a supportive, collaborative work culture. With excellent training opportunities, generous holiday allowances, and a stable environment, this is an ideal place for those looking to build a long-term career while managing meaningful customer relationships. The friendly team atmosphere combined with the backing of a larger successful group ensures both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rafferty Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rafferty Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rafferty Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Rafferty Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rafferty Resourcing!
How to prepare for a job interview at Rafferty Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
