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For Companies At a Glance
- Tasks: Provide top-notch AV support, troubleshoot issues, and optimise systems for clients.
- Company: Fast-growing AV systems integration business in Central London.
- Benefits: Competitive salary, paid overtime, strong benefits package, and clear progression pathways.
- Why this job: Join a dynamic team and shape the future of AV service with real impact.
- Qualifications: Experience in AV systems, strong troubleshooting skills, and a client-focused approach.
- Other info: Mentorship opportunities and exposure to high-profile commercial environments.
The predicted salary is between 36000 - 60000 £ per year.
An established and fast-growing AV systems integration business is seeking an AV Support Engineer to join its expanding Service department in Central London. This is an excellent opportunity for an experienced AV engineer who wants more than just reactive service work. The department is growing, and this role offers genuine scope to influence processes, support junior engineers, and progress into leadership as the team develops.
The business delivers high-quality AV solutions across corporate, healthcare, hospitality, retail and commercial environments, with projects ranging from bespoke installations to large-scale rollouts.
The Role
- You will be a key point of contact for clients requiring technical AV support, taking ownership of fault-finding, maintenance visits, and system optimisation across multiple commercial contracts.
- This position sits at the core of a developing service division, offering the opportunity to contribute to the structure, standards and growth of the department.
- Diagnosing and resolving AV system issues (audio, video, control and networking).
- Delivering planned preventative maintenance visits and producing detailed service reports.
- Liaising with manufacturers and distributors on escalated technical issues.
- Providing professional, client-facing support and maintaining strong working relationships.
- Feeding back site insights to design and engineering teams.
- Supporting the development of service processes and documentation.
- Contributing to service contract growth and renewals.
- Mentoring junior engineers as the team expands.
As the service function grows, there is clear scope to step into increased responsibility and leadership.
The Person
- You will be an experienced AV Support Engineer or Field Service Engineer with strong technical fault-finding skills and a professional, client-focused approach.
- Proven experience troubleshooting commercial AV systems.
- Strong understanding of AV/IT integration and networking.
- Experience with QSYS and Shure management platforms.
- Familiarity with Teams, Zoom and Webex environments.
- Experience with hardware including Logitech, Yealink, Poly and Cisco.
- Confident written and verbal communication skills.
- Greater London based with full UK working rights.
- Desirable: CTS, Dante or other manufacturer accreditations.
- Familiarity with BSS, Crestron, Extron and Dante.
You will be collaborative, solutions-focused and motivated by the opportunity to help shape and grow a service department rather than simply operate within one.
Additional Information
- A clear progression pathway within a growing department.
- The opportunity to influence service standards and processes.
- Exposure to high-profile commercial environments.
- A supportive and close-knit team.
- Paid overtime and a strong benefits package.
- This is an ideal move for a service engineer looking to step into a role with long-term development and leadership potential.
AV Support Engineer in London employer: Rafferty Resourcing
Contact Detail:
Rafferty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to AV systems. The more people you connect with, the better your chances of hearing about job openings before they hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past AV projects and any troubleshooting successes. This can really set you apart during interviews and give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the position.
✨Tip Number 4
Consider applying through our website! We’re always on the lookout for talented individuals like you. Plus, it gives you a direct line to our hiring team, making it easier for us to see your application and get in touch.
We think you need these skills to ace AV Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the AV Support Engineer role. Highlight your troubleshooting abilities and any relevant projects you've worked on, especially in commercial AV systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about AV support and how you can contribute to our growing service department. Share specific examples of how you've influenced processes or mentored others in previous roles.
Showcase Your Technical Skills: Don’t forget to mention your experience with AV/IT integration, networking, and any specific platforms like QSYS or Shure. We want to see how your technical expertise aligns with what we do at StudySmarter.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Rafferty Resourcing
✨Know Your AV Systems Inside Out
Make sure you brush up on your knowledge of AV systems, especially those mentioned in the job description like QSYS and Shure. Be ready to discuss your troubleshooting experiences and how you've resolved issues in commercial environments.
✨Showcase Your Client-Focused Approach
Since this role involves a lot of client interaction, prepare examples that highlight your professional communication skills. Think about times when you’ve built strong relationships with clients or provided exceptional support.
✨Demonstrate Leadership Potential
The company is looking for someone who can mentor junior engineers and contribute to the growth of the service department. Share any past experiences where you’ve taken on leadership roles or helped develop processes within a team.
✨Prepare Questions About Growth Opportunities
Show your interest in the role by preparing thoughtful questions about the department's future and how you can contribute to its success. This will demonstrate your motivation to be part of their growth journey.
