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For Companies At a Glance
- Tasks: Troubleshoot and maintain AV systems while building strong client relationships.
- Company: Dynamic team delivering cutting-edge audio-visual solutions across the UK.
- Benefits: Flexible work-life balance, enhanced pay for travel, and a supportive environment.
- Why this job: Join a fun team and grow your career in the exciting AV industry.
- Qualifications: 2+ years in AV engineering with strong troubleshooting skills.
- Other info: Enjoy social events and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled AV professional with a passion for solving technical challenges and delivering outstanding customer service? We are looking for an experienced AV Field Service Engineer to join a dynamic and supportive team providing cutting-edge audio-visual solutions to clients across the UK.
The Role
As an AV Field Service Engineer, you will play a vital role in ensuring the smooth operation of AV systems at client sites. You will be responsible for fault finding, system repairs, preventative maintenance, and building strong relationships with clients. This is a hands-on role, requiring regular travel and the ability to work independently under pressure while keeping communication channels open with both the client and internal teams. The Field Service Engineer will typically be based on client sites four days per week, with one day each week working remotely from home.
Key Responsibilities
- Troubleshoot, diagnose, and resolve AV system faults on-site
- Perform preventative maintenance and equipment servicing
- Produce clear and concise job reports post-site visits
- Build strong client relationships to help ensure contract renewals
- Support the AV Help Desk team as needed
- Maintain adherence to customer SLAs and quality standards
- Organise bench repairs or coordinate with manufacturers where required
Skills & Experience
- Minimum of 2 years experience in a Field Service AV Engineering role
- Strong troubleshooting and fault resolution skills in AV systems
- Excellent communication and interpersonal skills
- Organised with strong attention to detail
- Familiarity with industry systems and tools including: Crestron, AMX, Extron, QSC, Logitech, Poly, Biamp, ZeeVee, Shure
- Remote management tools such as Utelogy, Barco, Fusion, RMS, Avedia Server, TMS
- Comfortable working under pressure and within SLA frameworks
- Proactive and customer-focused mindset
Qualifications
Essential: Solid technical AV background; Proven commitment to excellent customer service
Desirable: Broader technology experience; AVIXA CTS, CTS-I, or CTS-D certification
Why You’ll Love It Here
- This isn’t just another job; it’s a place to grow, build friendships, and enjoy your work.
- Most projects are London-based, but occasional European travel (with enhanced pay and allowances).
- Fantastic long-term career progression; many team members have grown their roles internally.
- Excellent work-life balance.
- Flexible holiday allowance - option to buy and sell additional days.
- Enhanced rates for overseas work.
- Pension scheme and death-in-service cover (3x salary).
- Discounted gym membership.
- Regular team days out, social events, and incentives because they know how to have fun.
If you’re ready to work with a supportive, friendly team on high-profile AV projects, this could be exactly what you’ve been looking for.
AV Field Service Engineer in London employer: Rafferty Resourcing
Contact Detail:
Rafferty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for AV events or projects. This not only sharpens your skills but also helps you meet potential employers and showcase your expertise in real-time.
✨Tip Number 3
Prepare for interviews by brushing up on common AV troubleshooting scenarios. Be ready to discuss your past experiences and how you've tackled challenges. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of our dynamic crew.
We think you need these skills to ace AV Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AV experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess and customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about AV systems and how you’ve tackled challenges in the past. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in previous roles. We’re looking for someone who can think on their feet, so share those stories that demonstrate your ability to troubleshoot effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Rafferty Resourcing
✨Know Your AV Systems
Make sure you brush up on your knowledge of the specific AV systems mentioned in the job description, like Crestron and AMX. Being able to discuss your hands-on experience with these tools will show that you're not just familiar but also capable of troubleshooting and resolving issues effectively.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlight how you built strong relationships and ensured satisfaction, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Expect to face technical questions related to fault finding and system repairs. Brush up on common AV issues and their solutions, and be ready to explain your thought process when diagnosing problems. This will demonstrate your expertise and problem-solving skills.
✨Practice Clear Communication
As you'll need to maintain open communication with clients and internal teams, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend, focusing on how you explain technical concepts in a way that's easy to understand.
