At a Glance
- Tasks: Manage key retail accounts and coordinate multiple projects in a fast-paced environment.
- Company: Join a respected employer in Chichester with a dynamic team culture.
- Benefits: Full-time hours, potential for contract extension, and a supportive work environment.
- Other info: Opportunity for career growth and development in a collaborative setting.
- Why this job: Build strong customer relationships and make an impact on exciting projects.
- Qualifications: Experience in account management and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
12-Month Fixed Term Contract Full-Time | Office-Based | Chichester Monday to Friday, 9:00am – 5:00pm
Rafferty Resourcing is delighted to be partnering with a highly respected and sought-after employer in Chichester to recruit an experienced Account Manager to join their growing team on a 12-month fixed-term contract. This is an exciting opportunity for a commercially minded and highly organised Account Manager who thrives on building strong customer relationships, coordinating multiple projects, and managing large retail or B2B customer accounts in a fast-paced environment. The successful candidate will become the key point of contact for a major retail account, ensuring projects, product launches, and customer requirements are delivered smoothly, efficiently, and on time.
The Role
As Account Manager, you will take ownership of a key retail customer account, managing day-to-day communication with customer buying teams while coordinating internal departments to ensure all activities and projects are delivered successfully. This is a varied role that combines account management, project coordination, logistics, and relationship management.
Key responsibilities include:
- Acting as the main point of contact for customer buying teams and building strong long-term relationships
- Coordinating and project managing multiple product activities across the customer account
- Organising and attending internal meetings, demos, and project reviews
- Documenting meeting minutes and following up on actions to ensure progress is maintained
- Liaising with buying departments regarding purchase orders, allocations, stock quantities, and delivery schedules
- Ensuring all customer projects and product activities are delivered within agreed timelines
- Providing regular updates and clear communication across all areas of the business
- Planning and coordinating ongoing account activity and project timelines
- Providing product information, including order updates, to customer buying teams
- Ensuring customer orders and allocations are processed accurately and efficiently
- Working closely with internal teams including logistics, supply chain, operations, and sales support
- Maintaining accurate customer records and updates within internal systems and CRM platforms
About You
To be successful in this role, you will be an experienced Account Manager or Account Coordinator with strong organisational skills and the ability to manage multiple moving parts across a large customer account. You will also demonstrate:
- Previous experience managing retail or large B2B customer accounts
- Strong project coordination or project management experience
- Experience working within logistics, supply chain, product, or order management environments
- Excellent relationship-building and communication skills
- Strong organisational and time management abilities
- The ability to prioritise workloads and manage multiple projects simultaneously
- High attention to detail and a proactive approach to problem solving
- Confidence liaising with both customers and internal stakeholders
- Strong Microsoft Office and CRM system skills
- A positive, collaborative, and solutions-focused attitude
Additional Information
This position is offered as a 12-month fixed-term contract, with the potential for extension depending on business requirements.
Account Manager in Chichester employer: Rafferty Resourcing
Join a thriving company in Waterlooville that prioritises employee well-being and fosters a supportive, collaborative work culture. With excellent training opportunities, generous holiday allowances, and a stable environment, this is an ideal place for those looking to build a long-term career while managing meaningful customer relationships. The friendly team atmosphere combined with the backing of a larger successful group ensures both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Chichester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rafferty Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rafferty Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Chichester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rafferty Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Rafferty Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rafferty Resourcing!
How to prepare for a job interview at Rafferty Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
