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For Companies At a Glance
- Tasks: Troubleshoot and repair AV systems while delivering top-notch customer service.
- Company: Join a dynamic team providing innovative audio-visual solutions across the UK.
- Benefits: Enjoy flexible working, travel opportunities, and a supportive work environment.
- Why this job: Make a real impact by solving technical challenges and building client relationships.
- Qualifications: Experience in AV systems and strong problem-solving skills required.
- Other info: Hands-on role with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled AV professional with a passion for solving technical challenges and delivering outstanding customer service? We are looking for an experienced AV Field Service Engineer to join a dynamic and supportive team providing cutting-edge audio-visual solutions to clients across the UK.
The Role
As an AV Field Service Engineer, you will play a vital role in ensuring the smooth operation of AV systems at client sites. You'll be responsible for fault finding, system repairs, preventative maintenance, and building strong relationships with clients. This is a hands-on role, requiring regular travel and the ability to work independently under pressure while keeping communication channels open with both the client and internal teams. The Field Service Engineer will typically be based on client sites four days per week, with one day each week working remotely from home.
Key Responsibilities
- Troubleshoot, diagnose, and resolve AV system faults on-site
- Perform preventative maintenance and equipment servicing
- Produce clear and concise job reports post-site visits
- Build strong client relationships to help ensure contract renewals
- Support the AV Help Desk team as needed
- Maintain adherence to customer SLAs and quality standards
- Organise bench repairs or coordinate with manufacturers where required
AV Field Service Engineer employer: Rafferty Resourcing
Contact Detail:
Rafferty Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for a job posting. Reach out directly and express your interest. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right fit. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out!
We think you need these skills to ace AV Field Service Engineer
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your technical expertise in audio-visual systems. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting and maintenance skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love seeing candidates who take the time to connect their experiences with what we’re looking for in an AV Field Service Engineer.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your job reports and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rafferty Resourcing
✨Know Your AV Systems Inside Out
Make sure you brush up on the specific audio-visual systems and technologies mentioned in the job description. Be ready to discuss your hands-on experience with troubleshooting and repairs, as well as any preventative maintenance you've performed. This will show that you're not just familiar with the tech but can also handle the challenges that come with it.
✨Show Off Your Customer Service Skills
Since building strong client relationships is key for this role, prepare examples of how you've successfully interacted with clients in the past. Think about times when you went above and beyond to solve a problem or improve a client's experience. This will demonstrate your commitment to outstanding customer service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common AV issues or client interactions under pressure. This will help you articulate your thought process and problem-solving skills clearly, which is crucial for an AV Field Service Engineer.
✨Communicate Clearly and Confidently
Since you'll be working independently and need to keep communication open with clients and internal teams, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary. This will help convey your technical knowledge while ensuring everyone understands your points.
