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For Companies At a Glance
- Tasks: Manage customer orders, prepare quotes, and build strong client relationships.
- Company: Join an award-winning recruitment consultancy partnering with a growing engineering business.
- Benefits: Enjoy flexible holidays, birthday leave, life insurance, and a discount shopping scheme.
- Why this job: Be part of a supportive culture with excellent staff retention and a focus on customer satisfaction.
- Qualifications: Previous sales administration experience and GCSEs in Maths and English are essential.
- Other info: Office-based role with a 37.5-hour workweek and business casual Fridays.
The predicted salary is between 28800 - 43200 £ per year.
Location: Waterlooville
Type: Full Time, Permanent
Hours: Office-based, Monday to Friday 9:00am to 5:00pm
Have you previously worked in a Sales Support role and are looking to join a successful and growing engineering business? If you're confident working with numbers, have a background in sales administration or order processing, and enjoy building strong relationships with business customers, this could be the perfect opportunity for you.
This is a fantastic chance to join a company known for its supportive culture, excellent staff retention, and commitment to customer satisfaction. You'll play a key role in managing new and existing customer orders, preparing quotations, and maintaining regular contact with clients to ensure everything runs smoothly.
The Role:
- Managing incoming customer orders and enquiries from business clients
- Preparing and issuing accurate quotations based on specifications
- Negotiating pricing and terms when required, within company guidelines
- Processing and tracking orders from start to finish with precision and care
- Maintaining regular contact with existing customers to build strong, ongoing relationships
- Reaching out to customers who haven't ordered in a while, identifying opportunities to re-engage
- Liaising with warehouse, logistics, and other internal teams to ensure timely fulfilment
- Confidently working with numbers on a daily basis, including pricing, order quantities, and calculations
- Resolving customer issues efficiently, with a professional and friendly approach
The Person:
- Previous experience in sales administration, order processing, or customer account management is essential for this position
- Confident handling numerical tasks and working with pricing, data, and quotations
- Confident and professional phone manner is essential, you'll be expected to handle incoming calls, take accurate messages for colleagues, and transfer calls internally. Most customers prefer speaking over the phone, so this is a key part of the role
- Professional communication skills and the ability to build rapport with business customers
- Candidates must be confident using the phone
- Organised and proactive, able to manage multiple tasks and meet deadlines
- High attention to detail, especially when working with customer specifications and figures
- GCSEs (or equivalent) in Maths and English are essential
- This role is 100% office-based, Monday to Friday
Additional Information:
- Office-based hours: Monday to Friday, 9:00am to 5:00pm
- 37.5-hour workweek (includes 2.5 hours of paid breaks)
- Increased holiday entitlement with service
- An additional day off for your birthday
- Flexible holiday options
- Opportunity to accrue hours for an early finish on Fridays
- Life insurance & 5% company pension contribution
- Employee Assistance Programme
- Discount shopping scheme via Perks at Work
- Business casual Fridays
About Rafferty Resourcing: Rafferty Resourcing is an award-winning recruitment consultancy specialising in Head Office recruitment. We are proud to be partnering with this engineering business on their search for a Sales Support candidate.
By applying for this position, you accept our terms and privacy policy (available on our website). For more information, please contact Jodie at Rafferty Resourcing.
Sales Support employer: Rafferty Resourcing Ltd
Contact Detail:
Rafferty Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Familiarise yourself with the engineering industry and the specific products or services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills, as this role heavily relies on handling customer calls. Consider role-playing scenarios with a friend to build confidence and ensure you can convey professionalism and friendliness over the phone.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to manage customer orders and resolve issues efficiently. Being able to discuss specific situations where you've excelled in these areas will make you stand out as a candidate.
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in sales administration or order processing. Emphasise your numerical skills and any relevant achievements that demonstrate your ability to manage customer orders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've built strong relationships with customers in the past and how you can contribute to their supportive culture.
Highlight Relevant Skills: In your application, clearly outline your professional communication skills and your confidence in handling numerical tasks. This is crucial for the Sales Support role, so make sure these skills stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. Attention to detail is key in this role, and a polished application will reflect your commitment to quality.
How to prepare for a job interview at Rafferty Resourcing Ltd
✨Showcase Your Sales Support Experience
Be prepared to discuss your previous roles in sales administration or order processing. Highlight specific examples where you successfully managed customer orders or built strong relationships with clients.
✨Demonstrate Numerical Confidence
Since the role involves working with numbers daily, practice discussing your experience with pricing, order quantities, and calculations. You might even want to prepare for potential numerical questions during the interview.
✨Exhibit Professional Communication Skills
As a Sales Support candidate, you'll need to communicate effectively over the phone. Practice your phone manner and be ready to demonstrate how you would handle customer inquiries or issues professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of scenarios where you've had to resolve customer issues or negotiate terms, and be ready to share those experiences.
