Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Customer Service team to support sales and manage customer orders.
- Company: Be part of a nurturing company known for employee retention and growth.
- Benefits: Enjoy 25 days of annual leave, a pension scheme, and exciting workplace perks.
- Why this job: This role offers career progression, continuous training, and a supportive team culture.
- Qualifications: Prior experience in sales support and strong communication skills are essential.
- Other info: Work hours are Monday to Friday, with a rotating schedule and competitive salary.
Are you interested in a position in sales support? We are currently seeking a Customer Service Advisor for an outstanding company situated in central Southampton. This is an immediate opportunity for a full-time, permanent role with a reputable organisation known for its low staff turnover and commitment to internal growth. You will be joining a Customer Service team responsible for sales support and various administrative tasks. The Company: * A nurturing workplace that prioritises employee retention * Well-defined routes for career progression * Continuous training and development opportunities * An opportunity to join a team that appreciates your contributions Your Role Will Include: * Manage customer orders and proactively ensure that customer expectations are met by collaborating with sales and other departments to enhance the customer journey. * Handle inbound calls from customers with professionalism and care, utilising sales skills and excellent product knowledge to offer a range of products and services. * Resolve customer queries and provide exceptional service, ensuring satisfaction with every interaction. * Offer detailed information and quotations tailored to meet customer needs. * Monitor the team inbox and promptly respond to email enquiries. * Make follow-up calls to customers regarding their accounts to maintain strong relationships. * Use the CRM system to plan daily activities, maintain regular contact with customers, and identify and re-engage with non-trading customers. The Person: We are looking for a candidate who has prior experience in sales support, whether by directly assisting a team or by working in a sales and service capacity. * A confident telephone manner and strong communication skills * Good people skills with the ability to thrive in a busy environment * A proactive attitude and a passion for helping customers Additional Information: * Working hours are from 8:00am to 5:30pm, Monday through Friday * The schedule follows a two-week rotation * The first two weeks are from 8:00am to 5:00pm, followed by two weeks from 8:30am to 5:30pm * Salary ranges from £28,000 to £32,000, reflecting the city centre location where local parking costs between £8 and £10 per day. Most team members commute by car and park in the area. * 25 days of annual leave plus bank holidays * Contributory Pension scheme (4.5% from Employee and 4.5% from Employer) * An abundance of exciting benefits and perks at work Rafferty Resourcing: Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie
Customer Sales and Service Advisor employer: Rafferty Resourcing Ltd
Contact Detail:
Rafferty Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales and Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires handling inbound calls, being able to convey information clearly and confidently over the phone is crucial.
✨Tip Number 3
Showcase your customer service experience. Be ready to discuss specific examples where you've gone above and beyond to meet customer needs, as this will highlight your proactive attitude.
✨Tip Number 4
Research common CRM systems used in sales support. Familiarity with these tools can give you an edge, as it shows you're prepared to hit the ground running in managing customer interactions.
We think you need these skills to ace Customer Sales and Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your proactive attitude. Mention specific examples of how you've successfully managed customer interactions in the past.
Showcase Communication Skills: In your application, emphasize your strong communication skills and confident telephone manner. Provide examples of how you've effectively resolved customer queries or handled challenging situations.
Highlight Team Collaboration: Mention any experience you have working collaboratively with sales teams or other departments. This will show that you understand the importance of teamwork in enhancing the customer journey.
How to prepare for a job interview at Rafferty Resourcing Ltd
✨Showcase Your Sales Skills
Be prepared to discuss your previous experience in sales support. Highlight specific examples where you successfully managed customer orders or resolved queries, demonstrating your ability to enhance the customer journey.
✨Demonstrate Excellent Communication
Since the role requires a confident telephone manner, practice articulating your thoughts clearly. During the interview, focus on how you can effectively communicate with customers and collaborate with other departments.
✨Emphasize Your Proactive Attitude
The company values a proactive approach, so be ready to share instances where you took initiative to improve customer satisfaction or streamline processes. This will show that you are passionate about helping customers.
✨Familiarize Yourself with CRM Systems
Understanding how to use a CRM system is crucial for this role. If you have experience with any CRM tools, mention them during the interview. If not, express your willingness to learn and adapt quickly.
