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- Tasks: Deliver top-notch customer support and handle inquiries with professionalism.
- Company: Join a respected client in London, known for its commitment to excellence.
- Benefits: Enjoy hybrid working flexibility and a competitive hourly rate of £18.41.
- Why this job: Gain valuable experience in customer service while enjoying a supportive work culture.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: This is a temporary role from December 2024 to March 2025.
Job Title: Customer Service Officer / Business Support Officer Location: London (Hybrid Working) Hours per Week: 36 hours Start Date: 2nd December 2024 End Date: 2nd March 2025 Salary: £18.41 per hour Working Hours: Monday to Friday, Shifts between 8:00 AM – 6:00 PM Contract Type: Temporary (3 Months) About the Role: We are currently seeking a dedicated and professional Customer Service Officer or Business Support Officer for a temporary position with one of our esteemed clients in London. This is a hybrid working role, offering a mix of in-office and remote work. The majority of training will take place in the office, but the role offers flexibility once settled into the position. As a Customer Service Officer / Business Support Officer , you will be responsible for delivering exceptional support to clients and stakeholders, ensuring smooth operations, and resolving queries efficiently. Your role will involve liaising with customers, handling enquiries, and offering administrative support, all while maintaining a high level of professionalism. Key Responsibilities: Provide high-quality customer service by addressing queries and resolving issues via phone, email, and on…
Customer Services Officer/Business Support Officer employer: RAFAH LTD
Contact Detail:
RAFAH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer/Business Support Officer
✨Tip Number 1
Familiarize yourself with common customer service scenarios and best practices. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Research the company and its values. Understanding their mission and how they approach customer service can give you an edge in the interview, allowing you to align your answers with their expectations.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with clients via phone and email, being articulate and clear is crucial for success in this role.
✨Tip Number 4
Be prepared to discuss your experience with administrative tasks. Highlighting your organizational skills and ability to multitask will show that you can handle the business support aspect of the role effectively.
We think you need these skills to ace Customer Services Officer/Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and business support. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle administrative tasks. Mention any previous experience in similar roles and how it has prepared you for this position.
Highlight Soft Skills: Emphasize your communication skills, problem-solving abilities, and professionalism in both your CV and cover letter. These are crucial for a Customer Service Officer / Business Support Officer role.
Proofread Your Application: Before submitting, carefully proofread your application materials to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RAFAH LTD
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided exceptional customer service in the past. Highlight your ability to handle difficult situations and resolve issues efficiently.
✨Demonstrate Adaptability
Since this role involves hybrid working, emphasize your flexibility and ability to adapt to different working environments. Share experiences where you've successfully transitioned between remote and in-office work.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may arise in the role. Practice your responses to questions about how you would handle specific customer queries or complaints.
✨Research the Company
Familiarize yourself with the company’s values, mission, and any recent news. This will help you align your answers with their expectations and show your genuine interest in the position.
