Initial Contact Worker – Adult Social Care
Bromley Council | Temporary Contract | Hybrid Working
Job Overview
Job Title: Initial Contact Worker – Adult Social Care
Client: Bromley Council
Department: Adult Services
Contract Type: Temporary
Contract Dates: 9 November 2026 – 31 January 2027
Duration: 12 weeks
Working Hours: 36 hours per week
Pay Rate: £106.60 per day (PAYE)
Location: Churchill Court, 2 Westmoreland Road, Bromley, BR1 1AS
Working Pattern: Hybrid – minimum 2 days in the office and 3 days working remotely per week
About the Role
Bromley Council is seeking a proactive, organised and customer-focused Initial Contact Worker to join its Adult Social Care team on a temporary basis.
The successful candidate will act as the first point of contact for adults, carers, family members and professionals seeking assistance from Adult Social Care. This is a fast-paced role requiring excellent communication, information-gathering, decision-making and administrative skills.
You will be responsible for responding to telephone calls, emails and other enquiries, providing appropriate information and advice, identifying potential care and support needs, and ensuring individuals are directed to the right services.
You will also need to recognise urgent situations, safeguarding concerns and potential mental capacity issues, ensuring these are escalated promptly to the appropriate teams.
Previous experience using Liquidlogic Adults' System (LAS) is essential.
Key Responsibilities
Act as the initial point of contact for adults, carers, families and professionals contacting Adult Social Care.
Respond to telephone calls, emails and other enquiries professionally and efficiently.
Gather relevant information to understand individuals' circumstances, needs and presenting concerns.
Provide appropriate information, advice and signposting to relevant services and support organisations.
Identify individuals who may ...
Initial Contact Worker – Adult Social Care employer: RAFAH LTD Careers
Powys County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As a Sessional Form F Assessor, you will have the opportunity to make a meaningful impact in the lives of children and families while enjoying flexible working hours and competitive pay. The council fosters a collaborative environment where employees are encouraged to grow and develop their skills, making it an ideal place for those seeking a rewarding career in social care.
