At a Glance
- Tasks: Engage visitors and enhance their experience at the Royal Air Force Museum.
- Company: Join a national museum dedicated to sharing the RAF story.
- Benefits: Part-time role with flexible hours and competitive salary.
- Other info: Opportunity for career growth and involvement in exciting events.
- Why this job: Be part of an inspiring team that shares the RAF's rich history.
- Qualifications: Previous visitor-facing experience and strong communication skills.
The predicted salary is between 15887 - 15887 £ per year.
We are looking to recruit three Visitor Experience Assistants to join our team based at our Midlands site. You will join us on a part-time, permanent basis, working 1250 hours annually (annualised contract). In return, you will receive a salary of £15,887.50 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
About the Visitor Experience Assistant role:
The Museum is looking to appoint three Visitor Experience Assistants on an annualised contract. We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and put the visitor at the centre of everything they do.
What we are looking for in our Visitor Experience Assistant:
- The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment.
- You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment.
- Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
- You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights.
- An understanding of the importance of supporting and fulfilling a 'host' role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor's experience at the museum through your engagement with them and your problem-solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum's fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- There will also be the opportunity to provide engaging talks to visitors.
These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
Closing date for applications: 21st April 2026
Interviews will take place on: 7 and 8 May 2026
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you.
Visitor Experience Assistant employer: RAF Museum
The Royal Air Force Museum is an exceptional employer, offering a unique opportunity to work in a vibrant and inspiring environment dedicated to preserving and sharing the RAF's rich history. With a strong commitment to health, wellbeing, equity, diversity, and inclusion, employees benefit from a supportive work culture that encourages personal and professional growth. Located in London, this role as Assistant Curator-Visual Media and Archives not only allows you to engage with fascinating collections but also provides opportunities to collaborate with passionate colleagues and contribute to meaningful projects that inspire future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Get to know the Royal Air Force Museum inside out! Familiarise yourself with their exhibits, history, and mission. This way, when you chat with them during interviews, you can show off your passion and knowledge about the RAF story.
✨Tip Number 2
Practice your communication skills! As a Visitor Experience Assistant, you'll need to engage with visitors and provide excellent customer service. Try role-playing scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Be flexible and ready for anything! The job requires you to adapt to various roles and responsibilities. During your interview, share examples of how you've successfully handled changes in past jobs or experiences to demonstrate your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at the Royal Air Force Museum. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about providing excellent visitor experiences and sharing the RAF story.
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in visitor-facing roles. We love seeing how your background aligns with our mission, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at RAF Museum
✨Know the RAF Story
Before your interview, make sure you brush up on the history and significance of the Royal Air Force. Understanding the stories behind the RAF will not only impress your interviewers but also help you connect with the museum's mission to inspire visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a visitor or resolved a problem effectively. This will demonstrate your commitment to putting the visitor at the centre of everything you do.
✨Be Ready for Flexibility
Since the role requires flexibility in working hours and tasks, be prepared to discuss how you've adapted to changing environments in previous jobs. Highlight your ability to take on various roles and responsibilities, especially in a busy setting like a museum.
✨Engage with Enthusiasm
During the interview, let your passion for the role shine through. Show enthusiasm for engaging with visitors and sharing the RAF story. A positive attitude can go a long way in demonstrating that you're the right fit for the Visitor Experience Assistant position.
