The Museum is looking for a Retail Assistant.
Location: Midlands
Employment Contract Type: Permanent - Part-time - Annualised - 1050 hours
Closing Date: 17/11/2026 11:59 pm
Interview Date: 27/11/2026
About the role
Retail Assistant
Part-time, Annualised: 1050 hours per year – Midlands
£14,122.50 per annum
About Us
The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.
We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story – past, present and future – using the stories of its people and our collections to engage, inform and inspire.
Our vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
Our museum commitments are the golden thread that run through everything that we do. These are:
- Health and Wellbeing
- Equity, Diversity and Inclusion
- Sustainability
What We Are Looking For
The museum is looking to recruit a Retail Assistant who will be on a permanent annualised contract, working 1050 hours per annum.
Join our team and help deliver exceptional visitor experiences while supporting the Museum’s commercial success.
Key Responsibilities
- Deliver outstanding customer service and ensure excellent visitor experiences.
- Drive sales through the promotion of retail products and commercial experiences.
- Operate EPOS systems, process transactions and oversee accurate cash handling.
- Maintain attractive, fully stocked and well-presented retail displays.
- Assist with stock control, replenishment and inventory accuracy.
- Safely operate and manage commercial experiences.
- Ensure compliance with health, safety and security procedures.
- Assist with staff training, scheduling and day-to-day team organisation.
- Support opening, closing and cash reconciliation procedures.
About You
- Previous experience in a retail, visitor attraction, hospitality or customer service role.
- Experience handling cash and using EPOS systems.
- Passion for delivering exceptional customer service and achieving sales targets.
- Flexible approach to working, including weekends and busy visitor periods.
Why Join Us?
This is an exciting opportunity to play a key role in a vibrant museum environment, helping to create memorable visitor experiences while supporting the growth and success of our retail operation.
This is a permanent, part-time role working 1050 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
The role will be based at our Midlands site.
Retail Assistant (Annualised: 1050 hours) employer: RAF Museum
The Royal Air Force Museum is an exceptional employer, offering a unique opportunity to work in a vibrant and inspiring environment dedicated to preserving and sharing the RAF's rich history. With a strong commitment to health, wellbeing, equity, diversity, and inclusion, employees benefit from a supportive work culture that encourages personal and professional growth. Located in London, this role as Assistant Curator-Visual Media and Archives not only allows you to engage with fascinating collections but also provides opportunities to collaborate with passionate colleagues and contribute to meaningful projects that inspire future generations.
