At a Glance
- Tasks: Engage with members and support marketing campaigns for the RAF community.
- Company: Join the RAF Association, dedicated to supporting serving personnel and veterans.
- Benefits: Enjoy up to 42 days annual leave, life insurance, and a health cash back plan.
- Other info: Be part of a passionate team with opportunities for personal growth.
- Why this job: Make a real difference in the lives of those who serve our country.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24131 - 24750 £ per year.
Overview
Membership Engagement Administrator – £24131 - £24750, 37.5 hours per week. Based at our HQ in Leicester LE3 1UT.
- Benefits include: Up to 42 days annual leave, life insurance and sick pay
- Enrolment in health cash back plan to cover everyday healthcare needs
- Refer a Friend Bonus
- Cycle to work scheme / close to park and ride at Leicester Forest East
- Subsidised short breaks at selected RAFA Accommodation
About us
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
We are a multi-skilled team with a clear goal in providing a first-class experience to all customers. The Membership Engagement Administrator role is diverse; you will engage with members and key branch officials on a daily basis, as well as supporting our Supporter & Services Marketing team with the successful delivery of member campaigns. As a team, we provide administration support to annual and area conferences as well as ceremonial events such as Battle of Britain Service (Westminster Abbey), Remembrance (Westminster Abbey and Cenotaph) and funeral arrangements for veterans.
About You
You may not have experience of working within a charity or membership organisation, but you will be passionate about our cause and all that we bring to support the RAF community. You will have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal. You will be able to use your customer service skills to ensure every customer who engages with the Association receives a first-class experience. You will have an eye for detail and be able to demonstrate your ability to manage financial transactions and data. You will be a team player, who shows empathy when communicating with internal and external customers.
A full role profile is available to download on our website www.rafa.org.uk
Want to join us?
Applications with cover letters stand a higher chance of shortlisting for interview so please do tell us how your skills match the role. When you are happy with your CV and cover letter, please send to jobs@rafa.org.uk.
Closing date 8am Friday 31 October
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.
Membership Engagement Administrator in Leicester employer: RAF Association
The RAF Association is an exceptional employer, offering a supportive and inclusive work environment in Leicester, where employees are empowered to make a meaningful impact on the lives of serving personnel, veterans, and their families. With generous benefits such as up to 42 days of annual leave, a health cash back plan, and opportunities for personal growth within a dedicated team, you will find a rewarding career that aligns with your passion for community service and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Engagement Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the RAF Association on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by researching the RAF Association's mission and values. We want to show our passion for supporting the RAF community, so let’s be ready to discuss how we align with their goals.
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us refine our answers and boost our confidence when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and shows that we’re genuinely interested in the role. Let’s make sure they remember us!
We think you need these skills to ace Membership Engagement Administrator in Leicester
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight how your skills and experiences align with the Membership Engagement Administrator role. We want to see your passion for supporting the RAF community, so don’t hold back!
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Emphasise your customer service experience and any relevant skills that match what we’re looking for. A tailored CV shows us you’re genuinely interested!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your exceptional communication skills. Use clear, concise language and check for any typos or errors. We love attention to detail!
Apply Early!:Don’t wait until the last minute to submit your application. The sooner you apply, the better your chances are of standing out. We might close the vacancy early if we find enough strong candidates, so get your application in through our website as soon as you can!
How to prepare for a job interview at RAF Association
✨Know the Cause
Before your interview, take some time to understand the RAF Association's mission and values. Being passionate about their cause will not only help you connect with the interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight how you ensured a positive experience for customers, as this role heavily relies on exceptional communication and engagement with members.
✨Demonstrate Attention to Detail
Since the role involves managing financial transactions and data, be ready to discuss how you've successfully handled similar tasks in the past. Mention any tools or methods you used to ensure accuracy and efficiency.
✨Team Player Mindset
Emphasise your ability to work collaboratively within a team. Share examples of how you've contributed to team success in previous roles, especially in situations that required empathy and understanding towards colleagues and customers alike.
