Connections for Life Administrator
£24855 - £25665 37.5 hours per week
Leicester based – LE3 1UT
Benefits include:
- Up to 42 days annual leave (pro rata)
- Company sick pay
- Life insurance
- Health cashback plan for everyday healthcare expenses
- Free virtual GP service
- Mental health and wellbeing support
- Discounted gym membership
- Unlimited ‘Refer a Friend’ Bonus payments
- Cycle to Work Scheme
- Subsidised short breaks at selected RAFA accommodation
- Close to Leicester Forest East Park & Ride
About us
The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
The RAF Association aims to ensure all members of RAF community remain connected and supported. Through the Association’s Connections for Life service, volunteers regularly contact and support lonely or isolated individuals, and provide friendship, conversation and highlight the services and support available to them. The Connections Administrator plays a central role in supporting both volunteer recruitment, onboarding and selection, and the onboarding of beneficiaries into the Connections for Life service. This role requires creativity, strong communication skills, drive and a positive attitude when working with a wide range of people at all levels. Success is defined by recruiting high‑quality volunteers across a variety of roles—including Caseworker, Connections for Life and Branch positions—and by delivering a smooth, supportive and person‑centred onboarding experience for Beneficiaries.
Key Responsibilities include
- To be the first point of contact for all volunteering queries, recruitment and selection.
- Support the recruitment and onboarding of volunteers across a wide range of roles, including completing reference checks, conducting disclosure and barring checks, and carrying out telephone or virtual interviews.
- Deliver onboarding conversations via phone or MS Teams for beneficiaries entering the Connections for Life service, including those who may be facing challenges or uncertainty. Ensure each person feels welcomed, clearly informed, and fully supported,
- Liaising with internal groups (training, welfare and fundraising) to update on recruitment requests and progress.
- To maintain accurate and up-to-date records on the Association’s Salesforce CRM system and maintain high quality records in line with service standards and regulatory requirements.
- Build and maintain strong, cooperative and professional working relationships with internal teams, external stakeholders and corporate partners.
- To identify and follow up all opportunities to recruit volunteers and onboard beneficiaries.
- To manage volunteering promotion, press and publicity in line with the marketing plan and feed into creative ideas.
About You
We're looking for someone with:
Essential criteria
- Good level of education including Maths and English at minium GSCE level
- Experience of recruiting others using a formal process (interviews, background checks etc)
- Highly proficient in Microsoft Office and database/CRM systems (we use Salesforce)
- Articulate, enthusiastic and a creative problem solver
- Able to establish a rapport and motivate a variety of people (volunteers, beneficiaries other stake holders)
- Excellent telephone manner and attention to detail
- Broad range of office administration skills
Desirable
- Awareness of the work of the RAF Association
- Previous personal volunteer experience
- Experience of undertaking Disclosure and Barring Service (DBS) checks is highly desirable
Closing Date 8:00am Monday 28 September
The RAF Association is proud to be a Disability Confident Employer. If you require any adjustments during the recruitment process, please let us know.
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Connections for Life Administrator in Leicester employer: RAF Association
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