RAESO is a rapidly growing luxury New Zealand skincare brand, representing a new realm of science-backed skincare powered by the world's most resilient plants and housed in enigmatic, stone-like silhouettes.
Since launching in 2022, RAESO has won global beauty awards – including “Best New Skincare Brand,” “Best Serum,” “Editor's Choice,” “Best Newcomer,” and “Best Brightening Care” at leading ceremonies in the UK, USA, and Singapore – and is now stocked in 45+ premium retailers across New Zealand and Australia, with a growing international retail footprint including Sephora.
Position Overview
We're looking for a dynamic, detail-driven Operations Manager to join RAESO on a 12-month fixed-term contract, covering maternity leave. You'll take full ownership of end-to-end operations – production, supply chain, global logistics, systems, and cost efficiency – during a key period of international growth for the brand.
This role is central to keeping that momentum going. You'll run the operational infrastructure (including 3PL partnerships across Europe and Australia, and our Unleashed inventory system) that lets RAESO scale into new markets and major retail partners without losing the quality and precision the brand is known for. The ideal candidate has a strong background in luxury retail, beauty, or skincare operations, is comfortable owning ambiguous, fast-moving problems, and can step in and run with the role from day one.
Key Responsibilities
Supply Chain & Production Excellence
- Oversee day-to-day production and supply chain operations, ensuring on-time, in-full (OTIF) delivery and stock availability against targets.
- Manage relationships with suppliers and manufacturing partners, ensuring timely, cost-effective procurement of materials.
- Monitor cost of goods against targets and coordinate with production to maintain optimal stock levels.
- Support major retail launches (e.g. Sephora) by building and executing robust, scalable production models.
Inventory Planning & Forecasting
- Own demand forecasting and inventory planning across all channels, taking this over from our contract manufacturing partner, where it is largely tracked today.
- Build forecasts for new product launches and upcoming retail launches next year, making sure stock is in place for each launch without overstocking.
- Set and maintain stock levels, reorder points and replenishment plans across markets and 3PL locations.
Global Logistics & 3PL Management
- Own and continually improve RAESO's global logistics network, including third-party logistics (3PL) partners across Europe and Australia.
- Manage order fulfilment accuracy, delivery timelines, and freight/shipping costs per unit.
- Identify and implement strategies to optimise the supply chain as new markets come online.
B2B / Wholesale Order Operations
- Manage wholesale and B2B order processing end-to-end, from order confirmation through to fulfilment and delivery.
- Act as the key point of contact for wholesale customers on order confirmations, logistics requirements and order queries.
- Work with Shopify Plus and our 3PL partners to keep B2B orders processed and fulfilled smoothly, and to reduce manual back-and-forth over time.
International Customs & Shipping Documentation
- Prepare and provide 3PLs and freight forwarders with accurate shipping and customs documentation (e.g. commercial invoices, packing lists, certificates of origin).
- Support international shipments and the import and export of goods across our growing number of markets, ensuring compliance with each market's requirements.
- Troubleshoot customs holds, duties and shipping issues with freight partners to keep goods moving on time.
Systems & Operations Infrastructure
- Own the Unleashed inventory and operations system – ensuring data accuracy, reliable reporting, and clean stock reconciliation.
- Develop and implement operational policies, procedures, and process automation to enhance productivity and quality.
- Collaborate cross-functionally with marketing, product development, and customer service to keep operations seamless as the business scales.
Cost Efficiency & Process Optimisation
- Develop and manage operating budgets, ensuring alignment with financial goals.
- Identify and deliver cost savings, margin improvements, and reduced wastage across NZ operations.
- Analyse operational data to surface efficiency opportunities and build scalable, repeatable processes.
Quality Control
- Establish and maintain quality control standards so every product meets RAESO's high bar.
- Partner closely with product development to ensure new products meet regulatory requirements and company standards.
Team Management
- Lead, mentor, and develop the operations team, fostering a culture of excellence and continuous improvement.
- Conduct regular performance reviews and provide feedback and coaching to support team growth.
Customer Experience
- Partner with the customer service team to ensure a consistent, high-quality customer experience.
- Translate customer feedback into operational and product improvements.
What You'll Bring
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years' experience in operations management, ideally in luxury retail, beauty, or skincare.
- Hands-on experience managing international logistics and 3PL partners across multiple markets.
- Experience in demand forecasting and inventory planning, ideally supporting new product and retail launches.
- Experience managing B2B/wholesale order operations and customer communication (Shopify Plus experience a plus).
- Familiarity with international customs, import/export processes and shipping documentation.
- Experience with inventory/ERP systems (Unleashed or similar) and a comfort with operational data and reporting.
- Strong leadership and team management skills, with a track record of developing people.
- Excellent communication and cross-functional collaboration skills.
- A data-driven, analytical approach to decision-making, paired with genuine attention to detail.
- A scalability mindset – building systems and processes that hold up as the business grows fast.
- Passion for skincare and a commitment to sustainability and quality.
- Operational excellence and precision
- Autonomy and ownership
- Problem-solving and systems thinking
- Cross-functional collaboration
- Quality and attention to detail
- Employee discounts on RAESO products.
- Opportunities for professional development and growth as the brand scales globally.
- A collaborative, fast-moving, and innovative work environment.
RAESO is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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