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For Companies At a Glance
- Tasks: Lead and develop customer service teams while ensuring top-notch service delivery.
- Company: Join Radwell, a global leader in industrial electronics and automation.
- Benefits: Enjoy a competitive salary, flexible working, and comprehensive health support.
- Why this job: Make a real impact in customer relations and grow your career with us.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 25000 - 29000 £ per year.
Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a UK Customer Service Supervisor to make an impact on our growing team!
Benefits
- A starting salary of £30,000-33,000.00 per annum dependent on experience
- A hybrid and flexible working policy (after initial training)
- Fully funded professional memberships
- Annual leave of 25 days + bank holidays
- Private Health/Medical Insurance
- Life Insurance/Death in Service Insurance
- Access to our benefits portal with a wide range of offerings from high street to local discounts!
- A company passionate about wellbeing: 24/7 free health & wellbeing support through Medicash app and helpline, free counselling sessions and access to trained Mental Health First Aiders.
- Free tea and coffee
- Free on-site parking
- Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.
The Role
As a UK Customer Service Supervisor, you will participate in all aspects of people management, overseeing customer operations across our two UK locations. Working in a proactive, organised, and motivated manner, you provide an excellent level of service to your customers, ensuring all work is completed in an accurate and timely fashion. In addition, you will:
- Lead, coach and develop UK Customer Service teams, setting clear objectives and driving performance against KPIs and SLAs.
- Demonstrate a strong willingness to learn and quickly absorb new information and skills.
- Manage team capacity, workloads and customer contact queues to ensure consistent service delivery.
- Oversee onboarding, training and ongoing development of team members.
- Handle escalations and support resolution of complex customer issues.
- Foster a positive, accountable and customer-focused team culture.
- Ensure professional, timely management of customer enquiries, orders, returns and post-sales support.
- Conduct regular quality reviews and provide feedback to drive continuous improvement.
- Collaborate cross-functionally to resolve issues, address root causes and improve processes.
- Monitor performance trends and contact drivers to identify efficiencies and service enhancements.
- Support development and alignment of processes and SOPs across UK and EU Service teams.
About You
Being proficient at time management, and with a strong collaborative streak, you will bring your previous Customer Service and management experience to the position, meaning the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:
- 5+ GCSEs (A–C) or equivalent qualification.
- Previous managerial and/or supervisory experience.
- Strong written and verbal communication skills with the ability to build effective working relationships across departments.
- Confident IT user, including Microsoft Office, email, internet and CRM systems.
- Excellent organisational skills with the ability to prioritise, multitask and meet deadlines.
- Strong analytical and problem-solving skills, with experience improving processes and implementing practical solutions.
- Proven ability to motivate, manage and develop others.
- High attention to detail and accuracy.
- Technical product knowledge. (Desirable)
- Experience within the electronics industry. (Desirable)
- Experience achieving high levels of output and customer satisfaction. (Desirable)
- Experience managing or supporting multi-site operations. (Desirable)
- Demonstrated process improvement experience. (Desirable)
Also, if you speak any languages other than English at a fluent level, that would be advantageous to your application; Radwell operates internationally, so any other languages you can speak will always be helpful in this role.
About Radwell
As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.
How To Apply
The closing date for this role is 11 March 2026, at 12:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.
Join Our Diverse Team
Radwell International is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide. Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!
UK Customer Service Supervisor employer: Radwell International
Contact Detail:
Radwell International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a UK Customer Service Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved processes in previous roles. This will help you stand out as a strong candidate for the supervisor position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace UK Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UK Customer Service Supervisor role. Highlight your relevant experience in customer service and management, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Highlight Your Leadership Experience: As a supervisor, you’ll be leading a team, so make sure to showcase any previous managerial or supervisory roles you've had. Share examples of how you’ve motivated and developed others in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Don’t wait too long – get your application in before the deadline!
How to prepare for a job interview at Radwell International
✨Know Your Stuff
Before the interview, make sure you understand the role of a UK Customer Service Supervisor inside out. Familiarise yourself with the key responsibilities like managing team performance and handling escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you set objectives and drove performance against KPIs, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you resolved complex issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.