Radwell International is seeking an Intraday & Customer Experience Coordinator in Newcastle-under-Lyme to enhance real-time performance across voice and email channels. You will provide dashboards and insights to Sales Managers to sustain service levels and improve the customer journey.
The role requires data analysis, strong Excel and reporting skills, and ideally experience with Genesys Cloud and Salesforce.
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Real-Time Customer Experience & Insights Coordinator employer: Radwell-International
Radwell International is an excellent employer, offering a dynamic work environment in Newcastle-under-Lyme where teamwork and collaboration are at the forefront. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to a fast-paced and efficient warehouse operation. With a strong emphasis on health and safety, Radwell fosters a supportive culture that values each team member's contributions.
